Senior/ Security Officer (Hotel)

BIDEFORD HOUSE PTE. LTD.; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A premier hotel management company in Singapore seeks a Safety and Security Manager to oversee hotel safety and security operations. This role involves ensuring guest safety, supervising security staff, managing emergency responses, and conducting incident documentation. Candidates should have at least 1 year of security experience and a valid police security license. The position requires service-oriented individuals willing to work rotating shifts and to help maintain high safety standards.

Qualifications

• 1 year experience as Security preferable.
• Willing to perform rotating shift work.

Responsibilities

• Ensure safety and security of hotel guests and premises.
• Act as key member of Emergency Response Team.
• Complete and review documentation including incident reports.

Skills

Service-oriented

Positive working attitude

Education

Valid Police Licensing Regulatory Department Security Officer license

Job description

COMO Metropolitan Singapore marks a debut homecoming for our Singapore-founded company. It's the first time COMO Group’s signature brands – COMO Hotels and Resorts, a multi-label fashion retail space curated by Club 21, a new urban wellness space by COMO Shambhala, contemporary international dining by COMO Cuisine, as well as Michelin-starred gourmet concept by COTE Korean Steakhouse and internationally-renown patisserie Cédric Grolet — will be housed under one prestigious address: COMO Orchard.

To support the Safety and Security Manager with the operations of the department.

Tasks/Responsibilities

Safety and Surveillance Oversight

• Ensure the overall safety and security of hotel guests, colleagues, and the premises.
• Supervise static security posts at entry and exit points, monitoring all movement and escalating suspicious activities to the Security Manager.
• Maintain strict control of access to sensitive areas, including the CCTV room, allowing entry only to authorized personnel.

Emergency Response and Crisis Management

• Act as a key member of the Emergency Response Team, responding to fires, accidents, medical emergencies, and safety concerns.
• Administer First Aid and C.P.R. as required during incidents.
• Be fully conversant with all emergency procedures and lead evacuation efforts in compliance with hotel protocols.

Incident Reporting and Documentation

• Ensure all incidents are responded to appropriately and fully recorded in the security logbook.
• Complete and review all documentation including incident reports, handover notes, and security logs, ensuring accuracy and timely distribution.
• Report and investigate accidents, complaints, criminal activity, and crisis situations as per hotel and legal protocols.

Shift Supervision and Officer Management

• Conduct comprehensive briefings and debriefings for Security Officers before and after shifts.
• Enforce proper shift handover procedures to maintain continuity of information and readiness.
• Monitor and manage attendance, performance, and discipline within the team, escalating concerns to the Security Manager.

Compliance and Internal Control

• Conduct bag checks for all employees exiting the hotel, ensuring no hotel property is removed without proper authorization.
• Enforce compliance with internal policies regarding fire safety, health, hygiene, and security.
• Monitor fire and access control alarm systems, and take corrective action for any observed hazards or malfunctions.

Technology and Systems Monitoring

• Operate and monitor the CCTV system for any breaches in security and respond swiftly as necessary.
• Ensure familiarity with all security and surveillance equipment, reporting faults that compromise safety or operational integrity.

Training and Team Development

• Assist the Security Manager in training the security team on safety standards, emergency protocols, and compliance requirements.
• Maintain a state of operational readiness by mentoring officers and ensuring continual learning within the team.

Hotel Operation Support

• Provide assistance to other hotel departments as directed, especially during peak periods, emergencies, or special events.
• Cooperate with Front Office, Housekeeping, Engineering, and other departments to meet operational needs while upholding safety and security standards.
• Act as a liaison to support seamless guest experiences during special functions or high-occupancy periods.

Guest Relations and Discretion

• Respond quickly and professionally to guest concerns related to safety or security.
• Exercise discretion and tact when handling incidents involving VIPs or sensitive matters.

Sustainability and Safety Integration

• Work with the Facilities and Sustainability teams to integrate eco-friendly measures into security operations (e.g. reduced paper use, efficient patrol routing).
• Support and contribute to COMO’s sustainability goals by implementing environmentally responsible practices within your roles and departments.

Job Requirements

• 1 year experience as Security preferably.
• Possess a valid Police Licensing Regulatory Department Security Officer license.
• Service-oriented and positive working attitude.
• Willing to perform rotating shift work.