Senior Salesforce Services Director & Architecture Lead

Leadout Capital; Singapore; On-site; SGD 220,000 - 300,000; Full time

Job summary

Salesforce is seeking a Services Practices Director to lead our Professional Services team in the ASEAN region. This billable role involves team management, bookings support, and guiding engagements from architecture to delivery across multiple Salesforce clouds.

You will mentor architects, drive pre-sales scoping, estimations, and proposals, and ensure scalable methodology while collaborating with executives, customers, and partners. Willingness to travel regionally is required.

Qualifications

• Experience with multiple Salesforce clouds and understanding of the Salesforce platform.
• Hands-on technical consulting and solution implementation experience for a major software domain and coding experience in object oriented languages.
• Ability to analyze, design, and optimize business processes via technology and integration.
• Experience in guiding customers and project members in rationalising and deploying emerging technology for business use cases.

Responsibilities

• Lead a team of high performing architects in ASEAN.
• Support account partners with services pre-sales by performing scoping, estimations, proposals, demos, etc.
• Manage red customers for accounts in emerging cloud space.
• Manage the booking support number for emerging clouds in ASEAN.
• Experience on Salesforce Platform and any of following clouds: D360, Tableau, Consumer Goods Cloud, B2B or B2C Commerce Cloud, Loyalty Cloud or Revenue Cloud.
• Demonstrated ability to rapidly learn new technologies and Salesforce Clouds, and quickly ramp up to lead implementation and advisory engagements with confidence.
• Ensure scalable and standard methodology solutions to meet and exceed customer needs.
• Guide the evaluation of business and technical requirements.
• Build relationships with key collaborators and team members.
• Act as lead architect for the overall engagement by coordinating and aligning work of multiple architects on the team.
• Align with project and engagement managers to support planning and implementation in close collaboration with the customer.
• Review and guide project vision and direction, implementation approach and key artefacts.
• Direct early solution evaluation, including proactive management of issues and effective engagement with executives, the account team, engineering, and product management.
• Where required, hands-on application configuration to meet customer needs.
• Direct and mentor diverse teams, such as customers, partners, and colleagues in technical delivery aspects, as well as non-technical topics such as communication strategies or executive influence.
• Fuel our internal growth by identifying, leading or contributing to internal pivotal initiatives, such as innovations, building up a strategic brand, and nurture teammates' skills by sharing knowledge.
• Where required, support pre-sales activities to position Salesforce Services.
• Contribute to broader goals by becoming a citizen philanthropist and give back to our communities by joining or leading volunteering activities.

Skills

Team leadership

Pre-sales support

Architectural design

Public speaking

Tools

Salesforce Platform

Job description

Salesforce is seeking a Services Practices Director to lead our Professional Services team in the ASEAN region. This billable role involves team management, bookings support, and guiding engagements from architecture to delivery across multiple Salesforce clouds.

You will mentor architects, drive pre-sales scoping, estimations, and proposals, and ensure scalable methodology while collaborating with executives, customers, and partners. Willingness to travel regionally is required.