Director, Technical Consulting

Salesforce; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Salesforce, Inc. in Singapore is seeking a Services Practices Director to lead a team of architects across ASEAN, shaping technical architecture, enterprise integration, and advisory engagements for customers. This senior, billable role drives scalable solutions and partnerships to deliver value.

You will mentor diverse teams and collaborate with executives to guide engagements, while supporting pre-sales and ensuring successful Salesforce implementations across multiple clouds.

Qualifications

• Experience with multiple Salesforce clouds and the Salesforce platform.
• Hands-on technical consulting and solution implementation experience.
• Ability to analyze, design, and optimize business processes via technology.
• Willingness to travel regionally as needed.
• Strong presentation, communication and facilitation skills.

Responsibilities

• Lead a team of high performing architects in ASEAN.
• Support account partners with services pre-sales including scoping and proposals.
• Manage red customers for accounts in emerging cloud space.
• Oversee booking support for emerging clouds in ASEAN.
• Demonstrate experience on Salesforce Platform and clouds (D360, Tableau, Consumer Goods Cloud, B2B/B2C Commerce Cloud, Loyalty/Revenue Cloud).
• Learn new technologies quickly and ramp up to lead implementation engagements.
• Ensure scalable, standard methodologies to meet customer needs.
• Guide evaluation of business and technical requirements.
• Build relationships with collaborators and team members.
• Act as lead architect coordinating multiple architects on the team.
• Align with project and engagement managers for planning and implementation.
• Review project vision and implementation approach with stakeholders.
• Direct early solution evaluation and engage executives and customers.
• Hands-on configuration where required to meet needs.
• Mentor diverse teams including customers and partners.
• Drive internal growth through pivotal initiatives and knowledge sharing.
• Support pre-sales activities to position Salesforce Services.

Skills

Salesforce Clouds knowledge

Technical consulting

Architectural leadership

Regional travel

Job description

Job Category

Customer Success

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

Salesforce is currently seeking a Services Practices Director to join our Professional Services team within the Customer Success Group (CSG). This role is a billable role and will also have team management and booking support responsibilities.

Services Practices Director collaborate with Customers and Partners during project cycles to share their extensive knowledge of the Salesforce platform and product suite. Combined with their experience in technical architecture, enterprise integration, and business solution implementation, they directly drive toward the best possible solutions. They paint a solution vision, architect the system and provide guidance during the implementation.

What You'll Actually Be Doing

• Lead a team of high performing architects in ASEAN
• Support account partners with services pre-sales by performing scoping, estimations, proposals , demo's etc
• Manage red customers for accounts in emerging cloud space.
• Manage the booking support number for emerging clouds in ASEAN.
• Experience on Salesforce Platform and any of following clouds D360, Tableau , Consumer Goods CLoud, B2B or B2c Commerce Cloud, Loyalty Cloud or Revenue Cloud
• Demonstrated ability to rapidly learn new technologies and Salesforce Clouds, and quickly ramp up to lead implementation and advisory engagements with confidence.
• Ensure scalable and standard methodology solutions to meet and exceed customer needs.
• Guide the evaluation of business and technical requirements.
• Build relationships with key collaborators and team members.
• Act as lead architect for the overall engagement by coordinating and aligning work of multiple architects on the team.
• Align with project and engagement managers to support planning and implementation in close collaboration with the customer.
• Review and guide project vision and direction, implementation approach and key artefacts.
• Direct early solution evaluation, including proactive management of issues and effective engagement with executives, the account team, engineering, and product management.
• Where required, hands-on application configuration to meet customer needs.
• Direct and mentor diverse teams, such as customers, partners, and colleagues in technical delivery aspects, as well as non-technical topics such as communication strategies or executive influence.
• Fuel our internal growth by identifying, leading or contributing to internal pivotal initiatives, such as innovations, building up a strategic brand, and nurture teammates' skills by sharing knowledge.
• Where required, support pre-sales activities to position Salesforce Services.
• Contribute to broader goals by becoming a citizen philanthropist and give back to our communities by joining or leading volunteering activities.

You're Our Person If...

• Experience with number of salesforce clouds and through understanding of salesforce platform.
• Hands-on technical consulting and solution implementation experience for a major software domain (e.g. CRM, ERP, HR) as well as coding experience in object oriented languages.
• Ability to analyze, design, and optimize business processes via technology and integration.
• Experience in guiding customers and project members in rationalising and deploying emerging technology for business use cases.
• Work independently and as part of a distributed team and a willingness to take ownership of problems.
• Rapidly learn new technologies as well as strong presentation, communication and facilitation skills.
• Available to travel regionally depending on customer needs.
• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).

Even Better If...

• A detailed understanding of Web Services, Data Modeling, and Enterprise application integration concepts, including experience with enterprise integration tools (ESBs and/or ETL tools), and common integration design patterns with enterprise systems (e.g. CMS, ERP, HRIS, DWH/DM).
• Ability to build and maintain key relationships with C-level / mid level and key decision makers.
• Experience as a Senior Architect and/or CTO in a mid to large sized organisati