Senior Salesforce Engineer — AI-Driven EFMS & Integrations

sggovterp; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

sggovterp is seeking a Principal/Senior Engineer, Citizen Systems (Salesforce) to join our team in Singapore. You will develop EFMS on Salesforce CRM SaaS to manage citizen feedback across public services, with emphasis on AI-driven resolution processes and strong stakeholder collaboration.

You will design and customize Salesforce solutions, integrate with internal and external systems via REST/SOAP, and work with LTA vendors to implement scalable solutions.

Qualifications

• Frontline Salesforce development and integration expertise
• Apex, Visualforce, and LWC development required
• Knowledge of data modelling, automation, and reporting

Responsibilities

• Develop EFMS on Salesforce CRM SaaS and integrate AI-driven processes
• Gather business requirements and translate into technical specs
• Draft user stories for business and technical teams
• Design custom objects, fields, flows, and UI components
• Integrate Salesforce with internal and external systems using REST/SOAP
• Collaborate with vendors to implement solutions

Skills

Apex development

Lightning Web Components

Visualforce development

Data modelling

API integrations

Workflow & automation

Reports & dashboards

Administration setup

Education

Bachelor's in IT/CS/Engineering

Tools

OmniStudio

Omniscript

Job description

sggovterp is seeking a Principal/Senior Engineer, Citizen Systems (Salesforce) to join our team in Singapore. You will develop EFMS on Salesforce CRM SaaS to manage citizen feedback across public services, with emphasis on AI-driven resolution processes and strong stakeholder collaboration.

You will design and customize Salesforce solutions, integrate with internal and external systems via REST/SOAP, and work with LTA vendors to implement scalable solutions.