[lta-Itcd] Principal / Senior Engineer, Citizen Systems (salesforce)

sggovterp; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

sggovterp is seeking a Principal/Senior Engineer, Citizen Systems (Salesforce) to join our team in Singapore. You will develop EFMS on Salesforce CRM SaaS to manage citizen feedback across public services, with emphasis on AI-driven resolution processes and strong stakeholder collaboration.

You will design and customize Salesforce solutions, integrate with internal and external systems via REST/SOAP, and work with LTA vendors to implement scalable solutions.

Qualifications

• Frontline Salesforce development and integration expertise
• Apex, Visualforce, and LWC development required
• Knowledge of data modelling, automation, and reporting

Responsibilities

• Develop EFMS on Salesforce CRM SaaS and integrate AI-driven processes
• Gather business requirements and translate into technical specs
• Draft user stories for business and technical teams
• Design custom objects, fields, flows, and UI components
• Integrate Salesforce with internal and external systems using REST/SOAP
• Collaborate with vendors to implement solutions

Skills

Apex development

Lightning Web Components

Visualforce development

Data modelling

API integrations

Workflow & automation

Reports & dashboards

Administration setup

Education

Bachelor's in IT/CS/Engineering

Tools

OmniStudio

Omniscript

Job description

What the role is

PRINCIPAL / SENIOR ENGINEER, CITIZEN SYSTEMS (SALESFORCE)

What you will be working on

You will be part of the team to develop next generation Enterprise Feedback Management System (EFMS) using Salesforce CRM SaaS to manage citizen feedback such as public feedback on LTA services and assets, central call centre, road closures/works applications and bike sharing services. EFMS is crucial to LTA in delivering a good and safe land transport system.

Your responsibilities will include:

• contributing to the development of EFMS and feedback resolution processes using AI
• Collaborate with stakeholders to gather business requirements, translate them into technical specifications, and implement solutions aligned with business needs
• Draft clear and actionable user stories, supporting effective communication between business and technical teams
• Design, configure, and customize Salesforce solutions, including custom objects, flows, Apex triggers, Lightning components, and Visualforce pages
• Integrate Salesforce with other internal (such as asset management system, etc) and external systems (such as oneservice, etc) using REST/SOAP APIs, middleware, and other integration tools
• Work with LTA vendor(s) to implement solution

What we are looking for

• Knowledge in IT, Computer Science, Engineering or a related field
• Development/Customization Experience
• Apex development
• Visualforce page development.
• Lighting Web Components (LWC) development
• Understanding of data modelling, flows, validation rules, and automation tools.
• Experience in 3rd party API integrations.
• Experience with data migration through other custom CRM
• Configuration Experience
• Hands‑on configuration experience in administration setup, e.g., managing org, users, profiles, roles, security controls, data & support processes configuration
• Experience in designing custom objects, custom fields, picklists, page layout, workflow, approval processes, validation rules & flow
• Experience in report & dashboard configuration
• Experience with OmniStudio & Omniscript will be an added advantage
• Certified Salesforce Platform Developer will be an added advantage