Senior ServiceNow Engineer for Citizen Systems & EFMS

sggovterp

Singapore

On-site

SGD 110,000 - 170,000

Full time

4 days ago

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Job summary

Land Transport Authority in Singapore seeks a Principal/Senior Engineer for Citizen Systems (ServiceNow). The role focuses on building the next-generation EFMS using ServiceNow CSM SaaS to manage citizen feedback across LTA services, including public feedback, central call centres, road works, and bike-sharing programs.

You will design, configure, and customize ServiceNow modules, integrate with internal and external systems, and work with stakeholders to translate business needs into technical

Qualifications

Degree in IT, Computer Science, Engineering or a related field.
Experience designing and implementing custom ServiceNow applications and integrations.
Familiarity with ServiceNow modules such as CSM and Now Assist.

Responsibilities

Contribute to EFMS development and feedback resolution using AI.
Gather business requirements and translate into technical specs.
Draft clear user stories for business/tech teams.
Design, configure, and customize ServiceNow modules (CSM).
Integrate ServiceNow with internal and external systems via REST/SOAP APIs.
Collaborate with LTA vendors to implement solutions.

Skills

Stakeholder Collaboration

Requirement Gathering

User Story Writing

Problem Solving

Team Communication

Adaptability

Technical Documentation

Education

IT / CS / Engineering degree

Tools

ServiceNow

Flow Designer

IntegrationHub

UI Builder

Orchestration

Agent Workspace

Virtual Agent

REST/SOAP APIs

Job description

You will design, configure, and customize ServiceNow modules, integrate with internal and external systems, and work with stakeholders to translate business needs into technical

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