Senior Real-Time Payments Production Support Engineer

ARGYLL SCOTT CONSULTING PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

ARGYLL SCOTT CONSULTING PTE. LTD. is seeking a Senior Application Support Engineer to deliver L2 production support for Real-Time Payments applications in a Corporate/Global Banking environment.

The role centers on production incidents, problem management, RCA and service governance to ensure high availability and reliability. The senior IC position requires deep technical ownership, proficiency in Unix/Linux/Windows, scripting, and collaboration with global teams to maintain stable payment

Qualifications

• 10+ years of relevant IT experience in Production Support, Application Support, Release Support, ITIL, Technical Implementation or similar roles.
• Strong experience supporting high-availability, transaction-driven applications, preferably within Payments, Banking or Payment Orchestration environments.
• Proven experience managing real-time production incidents and high-severity outages in a 24x7 environment.

Responsibilities

• Provide L2 production support for Real-Time Payments applications within the Corporate Banking domain.
• Identify, troubleshoot and resolve production incidents, including high-severity and critical incidents in a 24x7 environment.
• Lead problem and known-error management, including root cause analysis, mitigation and tracking of permanent resolutions.
• Manage incident and problem tickets through ServiceNow / enterprise ITSM tools.
• Perform application health checks, monitoring and automation of BAU activities to maintain system stability.
• Coordinate workload and operational activities with global support teams across regions.
• Own production incident management, problem management and service governance activities.
• Support regulatory, compliance and audit-related assessments and requests.
• Coordinate server OS and vulnerability patching, including identifying appropriate outage windows for 24x7 active-passive applications.
• Act as a senior escalation point and SME for complex production issues and cross-functional incidents.
• Provide technical guidance and thought leadership without direct people management responsibility.
• Ensure timely restoration of services while maintaining clear communication with stakeholders, partners and impacted teams.

Skills

Problem solving

Analytical thinking

Stakeholder communication

ITIL knowledge

Tools

JDBC

XML

JSON

RabbitMQ

MQ

Microservices

MuleSoft

Unix/Linux

Job description

ARGYLL SCOTT CONSULTING PTE. LTD. is seeking a Senior Application Support Engineer to deliver L2 production support for Real-Time Payments applications in a Corporate/Global Banking environment.

The role centers on production incidents, problem management, RCA and service governance to ensure high availability and reliability. The senior IC position requires deep technical ownership, proficiency in Unix/Linux/Windows, scripting, and collaboration with global teams to maintain stable payment