Application/Production Support Engineer - L2-L3 (Banking/FS)

ARGYLL SCOTT CONSULTING PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

ARGYLL SCOTT CONSULTING PTE. LTD. is seeking a Senior Application Support Engineer to deliver L2 production support for Real-Time Payments applications in a Corporate/Global Banking environment.

The role centers on production incidents, problem management, RCA and service governance to ensure high availability and reliability. The senior IC position requires deep technical ownership, proficiency in Unix/Linux/Windows, scripting, and collaboration with global teams to maintain stable payment

Qualifications

• 10+ years of relevant IT experience in Production Support, Application Support, Release Support, ITIL, Technical Implementation or similar roles.
• Strong experience supporting high-availability, transaction-driven applications, preferably within Payments, Banking or Payment Orchestration environments.
• Proven experience managing real-time production incidents and high-severity outages in a 24x7 environment.

Responsibilities

• Provide L2 production support for Real-Time Payments applications within the Corporate Banking domain.
• Identify, troubleshoot and resolve production incidents, including high-severity and critical incidents in a 24x7 environment.
• Lead problem and known-error management, including root cause analysis, mitigation and tracking of permanent resolutions.
• Manage incident and problem tickets through ServiceNow / enterprise ITSM tools.
• Perform application health checks, monitoring and automation of BAU activities to maintain system stability.
• Coordinate workload and operational activities with global support teams across regions.
• Own production incident management, problem management and service governance activities.
• Support regulatory, compliance and audit-related assessments and requests.
• Coordinate server OS and vulnerability patching, including identifying appropriate outage windows for 24x7 active-passive applications.
• Act as a senior escalation point and SME for complex production issues and cross-functional incidents.
• Provide technical guidance and thought leadership without direct people management responsibility.
• Ensure timely restoration of services while maintaining clear communication with stakeholders, partners and impacted teams.

Skills

Problem solving

Analytical thinking

Stakeholder communication

ITIL knowledge

Tools

JDBC

XML

JSON

RabbitMQ

MQ

Microservices

MuleSoft

Unix/Linux

Job description

This is 12 months contract role with a potential to extend We are looking for a Senior Application Support Engineer to provide L2 production support for Real-Time Payments applications within the Corporate/Global Banking environment. The role focuses on production incident management, problem management, root cause analysis, service stability and operational excellence across a high-availability, transaction-driven payments environment. This is a senior individual contributor role with deep technical and operational ownership and no direct people management responsibilities.

Key Responsibilities

• Provide L2 production support for Real-Time Payments applications within the Corporate Banking domain.
• Identify, troubleshoot and resolve production incidents , including high-severity and critical incidents in a 24x7 environment.
• Lead problem and known-error management , including root cause analysis, mitigation and tracking of permanent resolutions.
• Manage incident and problem tickets through ServiceNow / enterprise ITSM tools .
• Perform application health checks, monitoring and automation of BAU activities to maintain system stability.
• Coordinate workload and operational activities with global support teams across regions.
• Own production incident management, problem management and service governance activities.
• Support regulatory, compliance and audit-related assessments and requests.
• Coordinate server OS and vulnerability patching , including identifying appropriate outage windows for 24x7 active-passive applications.
• Act as a senior escalation point and SME for complex production issues and cross-functional incidents.
• Provide technical guidance and thought leadership without direct people management responsibility.
• Ensure timely restoration of services while maintaining clear communication with stakeholders, partners and impacted teams.

Technical Skills & Experience

• 10+ years of relevant IT experience in Production Support, Application Support, Release Support, ITIL, Technical Implementation or similar roles.
• Strong experience supporting high-availability, transaction-driven applications , preferably within Payments, Banking or Payment Orchestration environments.
• Proven experience managing real-time production incidents and high-severity outages in a 24x7 environment.
• Strong hands‑on experience with some/all of: JDBCXML / JSONRabbitMQ / MQMicroservicesMuleSoft
• Strong Unix/Linux and Windows operating system knowledge with scripting capabilities.
• Strong database troubleshooting skills, with experience in Oracle, DB2 and/or PL/SQL .
• Hands‑on experience with L1/L2/L3 production support environments.
• Experience using multiple monitoring and scheduling tools.
• Strong troubleshooting, analytical and research skills, with the ability to perform advanced queries and technical analysis to resolve production issues.
• Experience conducting Root Cause Analysis (RCA) and identifying mitigation, risk and permanent remediation actions.
• Strong understanding of application/infrastructure dependencies and real-time service restoration.

Payments Domain Experience

• Experience supporting Payments and Settlement systems .
• Knowledge of APAC payment rails such as: RTGS Real-Time PaymentsDomestic PaymentsGlobal/Cross-Border Payments
• Understanding of payment processing, settlement flows and regulatory cut-off timelines.
• Exposure to Sanctions screening and payment compliance processes is advantageous.
• Finacle product knowledge is highly preferred.
• Experience with payment warehouses or payment orchestration platforms is an added advantage.

Service & Operational Excellence

• End-to-end exposure to Production Shared Services , including service analytics, monitoring governance, capacity and availability management.
• Experience working with global teams to maintain stable, resilient production environments.
• Strong understanding of ITIL, incident management, problem management and service governance .
• Demonstrated ability to operate effectively under pressure during critical production incidents.
• Strong stakeholder communication skills, particularly during major incidents and service restoration.

Working Model

This role operates within a 24x7 production support environment , including shift work, weekends and public holidays . Senior individual contributor role with significant technical ownership and responsibility for production stability.