Production Support Analyst (Banking & Payments)

Innova Digital Solutions Pte Ltd; Singapore; On-site; SGD 70,000 - 120,000; Full time

Job summary

De ion is seeking a Production Support Analyst to join our Southeast Asia team. The role focuses on monitoring production environments, resolving issues, and collaborating with development teams to implement enhancements in payment, card, and core banking domains.

You will work with AS/400, mainframe, and VMware, using Splunk and Geneos to ensure reliability. You will also manage batch processes with Control-M and develop shell scripts to automate routine tasks and reporting, applying strong

Qualifications

• 1-9 years of experience in production support roles, preferably in banking or financial services.
• Strong understanding of payment processing systems and card transactions.
• Experience with core banking applications and related technologies.
• Familiarity with AS/400 and mainframe environments.
• Proficient in VMware for managing virtualized infrastructure.
• Hands-on experience with monitoring tools like Splunk, Geneos, and Control-M.
• Knowledge of SQL for database queries and monitoring.
• Proficient in shell scripting for automation tasks and process improvements.
• Strong analytical and troubleshooting skills with a detail-oriented mindset.

Responsibilities

• Monitor and maintain production systems to ensure high availability and performance.
• Troubleshoot and resolve production issues related to payment processing, cards, and core banking systems.
• Collaborate with development teams to implement changes and enhancements to existing applications.
• Utilize AS/400 and mainframe systems for data management and reporting purposes.
• Manage virtualized environments using VMware for application deployment and testing.
• Utilize monitoring tools such as Splunk, Geneos, and SQL Monitor to track system performance and detect anomalies.
• Schedule and manage batch jobs using Control-M and ensure timely execution of processes.
• Develop and maintain shell scripting for automation of routine tasks and reporting.

Skills

Production support

Payment processing

Card transactions

Core banking

Shell scripting

Analytical skills

Troubleshooting

Tools

AS/400

Mainframe

VMware

Splunk

Geneos

Control-M

SQL Monitor

Job description

De ion is seeking a Production Support Analyst to join our Southeast Asia team. The role focuses on monitoring production environments, resolving issues, and collaborating with development teams to implement enhancements in payment, card, and core banking domains.

You will work with AS/400, mainframe, and VMware, using Splunk and Geneos to ensure reliability. You will also manage batch processes with Control-M and develop shell scripts to automate routine tasks and reporting, applying strong