APAC Application Support Engineer – L2/L3 & DevOps

ARGYLL SCOTT CONSULTING PTE. LTD.; Singapore; On-site; SGD 67,000 - 100,000; Full time

Job summary

ARGYLL SCOTT CONSULTING PTE. LTD. is seeking an Application Support Developer to provide APAC‑hour production support for a global bank platform. You will liaise across regional and global teams, manage incidents, and assist with releases and enhancements.

Responsibilities include incident triage, log analysis with Splunk, REST API troubleshooting, and collaboration with development teams to validate fixes and deployments. Strong communication and automation mindset are key.

Qualifications

• 3–5 years in application or production support with L2/L3 exposure.
• Experience handling incidents, triage calls, and incident bridges.
• Familiarity with REST APIs and API troubleshooting.
• Proficient in log analysis with Splunk and basic scripting.
• Strong communication and ability to coordinate with global teams.

Responsibilities

• Provide L2/L3 application and production support during APAC hours.
• Act as APAC liaison between business teams, platform engineering, APS, ETS and vendors.
• Lead incident triage calls and coordinate troubleshooting to resolution.
• Monitor health, analyze logs, and troubleshoot production incidents.
• Collaborate with development teams on fixes, deployments and upgrades.
• Develop runbooks, knowledge articles and support documentation.
• Use scripting/automation to improve operational efficiency and reduce recurring issues.
• Perform basic operational analytics and propose continuous improvements.

Skills

Application Support

Production Support

L2/L3 Incident Management

REST API Troubleshooting

Splunk Log Analysis

Scripting Basics

Stakeholder Communication

Collaboration Across Teams

Tools

Splunk

REST API

Scripting

Automation Tools

Job description

ARGYLL SCOTT CONSULTING PTE. LTD. is seeking an Application Support Developer to provide APAC‑hour production support for a global bank platform. You will liaise across regional and global teams, manage incidents, and assist with releases and enhancements.

Responsibilities include incident triage, log analysis with Splunk, REST API troubleshooting, and collaboration with development teams to validate fixes and deployments. Strong communication and automation mindset are key.