Production Support Specialist

Tata Consultancy Services; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Tata Consultancy Services in Singapore is seeking a Production Support Analyst specialized in Banking Payments. The role focuses on monitoring, troubleshooting, and resolving production incidents to ensure high system availability and service reliability for critical payment applications.

Responsibilities include L2/L3 production support, incident resolution within SLAs, RCA for recurring issues, coordination with cross-functional teams, and ensuring proper documentation.

Qualifications

• Experience in banking payments systems support and operations.
• Familiar with monitoring and support tools.

Responsibilities

• Provide L2/L3 production support for banking and payment applications.
• Monitor application and infrastructure health using industry-standard monitoring tools.
• Investigate, troubleshoot, and resolve production incidents within agreed SLAs.
• Perform root cause analysis (RCA) for recurring issues and implement preventive measures.
• Coordinate with development, infrastructure, and business teams during incident management activities.
• Support application deployments, releases, and maintenance activities.
• Ensure timely communication and status updates during production issues and outages.
• Maintain operational documentation, runbooks, and knowledge repositories.
• Participate in shift support and on-call rotation as required.

Skills

Banking Payments Systems support

Job description

Production Support Analyst - Banking Payments

Job Summary

We are seeking an experienced Production Support Analyst with strong expertise in Banking Payments Systems and production support operations. The ideal candidate will be responsible for monitoring, troubleshooting, and resolving production incidents while ensuring high system availability and service reliability for critical payment applications.

Key Responsibilities

• Provide L2/L3 production support for banking and payment applications.
• Monitor application and infrastructure health using industry-standard monitoring tools.
• Investigate, troubleshoot, and resolve production incidents within agreed SLAs.
• Perform root cause analysis (RCA) for recurring issues and implement preventive measures.
• Coordinate with development, infrastructure, and business teams during incident management activities.
• Support application deployments, releases, and maintenance activities.
• Ensure timely communication and status updates during production issues and outages.
• Maintain operational documentation, runbooks, and knowledge repositories.
• Participate in shift support and on-call rotation as required.

Required Skills

• Strong experience in Banking Payments Systems support and operations.
• Hands-on experience with monitoring and support tools: