Senior Quality & After-Sales Strategy Lead

BYD SINGAPORE; Singapore; Sur place; SGD 60 000 - 90 000; Plein temps

Résumé du poste

BYD SINGAPORE seeks an experienced professional to lead after-sales quality initiatives, defining KPIs for service, repairs, warranty, and customer satisfaction. The role includes auditing centers, driving root-cause analysis, and coordinating with HQ to address quality issues.

The candidate will shape the strategic roadmap for after-sales, analyze market trends, and define service-level strategies while collaborating with Sales and Engineering to feed insights into product improvements and

Qualifications

• Bachelor's degree in Engineering, Business Administration, or related field.
• 2–3 years in after-sales, customer service, or quality management, with a strategic role.
• Strong knowledge of ISO 9001, Six Sigma, Lean quality frameworks.
• Excellent analytical, communication, and stakeholder management skills.

Responsabilités

• Define and monitor quality standards (KPIs) for after-sales service, repair turnaround, warranty claims, and customer satisfaction.
• Conduct regular audits of service centers, technicians, and processes to ensure compliance with quality standards.
• Investigate recurring product/service failures and lead root-cause analysis and corrective action plans.
• Work with HQ to resolve reflected quality issues.
• Develop and execute the after-sales strategic roadmap aligned with business goals.
• Analyze market trends, competitor service models, and customer feedback to identify growth opportunities.
• Define pricing and service-level strategies for maintenance, repair, and spare parts.
• Collaborate with Sales, Engineering to feed customer and quality insights back into product improvement.
• Manage and mentor the after-sales team and report performance to senior leadership.

Connaissances

Quality frameworks

Analytical skills

Communication

Stakeholder management

Formation

Bachelor's degree

Description du poste

BYD SINGAPORE seeks an experienced professional to lead after-sales quality initiatives, defining KPIs for service, repairs, warranty, and customer satisfaction. The role includes auditing centers, driving root-cause analysis, and coordinating with HQ to address quality issues.

The candidate will shape the strategic roadmap for after-sales, analyze market trends, and define service-level strategies while collaborating with Sales and Engineering to feed insights into product improvements and