Quality & Strategic Senior Executive/ Executive - EV Aftersales

BYD SINGAPORE; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

BYD SINGAPORE seeks an experienced professional to lead after-sales quality initiatives, defining KPIs for service, repairs, warranty, and customer satisfaction. The role includes auditing centers, driving root-cause analysis, and coordinating with HQ to address quality issues.

The candidate will shape the strategic roadmap for after-sales, analyze market trends, and define service-level strategies while collaborating with Sales and Engineering to feed insights into product improvements and

Qualifications

• Bachelor's degree in Engineering, Business Administration, or related field.
• 2–3 years in after-sales, customer service, or quality management, with a strategic role.
• Strong knowledge of ISO 9001, Six Sigma, Lean quality frameworks.
• Excellent analytical, communication, and stakeholder management skills.

Responsibilities

• Define and monitor quality standards (KPIs) for after-sales service, repair turnaround, warranty claims, and customer satisfaction.
• Conduct regular audits of service centers, technicians, and processes to ensure compliance with quality standards.
• Investigate recurring product/service failures and lead root-cause analysis and corrective action plans.
• Work with HQ to resolve reflected quality issues.
• Develop and execute the after-sales strategic roadmap aligned with business goals.
• Analyze market trends, competitor service models, and customer feedback to identify growth opportunities.
• Define pricing and service-level strategies for maintenance, repair, and spare parts.
• Collaborate with Sales, Engineering to feed customer and quality insights back into product improvement.
• Manage and mentor the after-sales team and report performance to senior leadership.

Skills

Quality frameworks

Analytical skills

Communication

Stakeholder management

Education

Bachelor's degree

Job description

• Define and monitor quality standards (KPIs) for after-sales service, repair turnaround, warranty claims, and customer satisfaction
• Conduct regular audits of service centers, technicians, and processes to ensure compliance with quality standards
• Investigate recurring product/service failures and lead root-cause analysis and corrective action plans
• Work with HQ to resolve reflected quality issues

Strategic Management

• Develop and execute the after-sales strategic roadmap aligned with overall business goals
• Analyze market trends, competitor service models, and customer feedback to identify growth opportunities (extended warranties, service contracts)
• Define pricing and service-level strategies for maintenance, repair, and spare parts

Cross-Functional Leadership

• Collaborate with Sales, Engineering to feed customer/quality insights back into product improvement
• Manage and mentor the after-sales team (service managers, quality engineers, support staff)
• Report performance to senior leadership with actionable recommendations
• Collaborate with Sales, Engineering to feed customer/quality insights back into product improvement

Requirements

• Bachelor's degree in Engineering, Business Administration, or related
• 2–3 years in after-sales, customer service, or quality management, with at least 2–3 years in a strategic role
• Strong knowledge of quality frameworks (ISO 9001, Six Sigma, Lean)
• Strong analytical, communication, and stakeholder management skills