Aftersales Standards & Performance Lead

BYD (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

BYD (SINGAPORE) PTE. LTD. is seeking professionals to develop and govern global aftersales standards, SOPs, and SLAs for distributors and dealers. The role leads store assessments, audits, and KPI-driven improvement across the aftersales network in Singapore and beyond.

The candidate will assess service readiness for launches, evaluate ILS adequacy, coordinate with engineering, and support training curricula to ensure brand standards. Strong analytics and project management are valued.

Qualifications

• Bachelor’s degree in engineering, business, automotive tech or related field.
• 3–5 years in automotive aftersales, with dealer network management or service ops.
• Experience in SOP development, audits, and KPIs implementation.
• Strong analytical skills and root-cause analysis.
• Knowledge of workshop operations, parts logistics, and service requirements.
• Experience with DMS and other aftersales IT systems is essential.
• Project management experience is highly desirable.

Responsibilities

• Develop, document, and maintain global standards, SOPs, and SLAs for all aftersales distributors and dealers.
• Lead annual store assessment and grading to measure compliance and performance.
• Conduct audits to ensure adherence to policies and improve service benchmarks.
• Define and communicate KPIs for the aftersales network.
• Monitor, review, and report on channel performance; coach distributors/dealers to achieve excellence.
• Assess readiness of the service network for new product launches and existing models.
• Lead ILS adequacy evaluation across the network, including tooling, diagnostics, facilities, and layouts.
• Plan manpower and training needs; ensure technical documentation.
• Collaborate with Engineering & Technical Support to conduct assessments.
• Support HQ training in planning and development of curricula for non-technical and soft skills.

Education

Bachelor’s degree in engineering, Business Management, Automotive Technology, or a related field

Tools

DMS

Aftersales IT systems

Job description

BYD (SINGAPORE) PTE. LTD. is seeking professionals to develop and govern global aftersales standards, SOPs, and SLAs for distributors and dealers. The role leads store assessments, audits, and KPI-driven improvement across the aftersales network in Singapore and beyond.

The candidate will assess service readiness for launches, evaluate ILS adequacy, coordinate with engineering, and support training curricula to ensure brand standards. Strong analytics and project management are valued.