Sales & Customer Experience Training Lead

BYD Automotive; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

BYD Automotive is seeking a proactive Training Executive in Singapore to support sales excellence, customer experience, and employee development across the organisation. You will design, deliver, and coach on sales training, customer service, and performance improvement initiatives to elevate workforce capabilities.

The role requires coordinating with internal teams and overseas headquarters, with flexible hours to accommodate evening or weekend sessions when needed.

Qualifications

• Diploma or Degree in Business, Marketing, Human Resource Management, Learning & Development, or related disciplines.
• Minimum 3–5 years of experience in sales training, customer experience training, corporate training, learning & development, or related fields.
• Strong presentation, facilitation, coaching, and communication skills.
• Experience in adult learning, employee coaching, and performance development.
• Proficient in Microsoft Office applications.
• Ability to work independently and manage multiple training projects.

Responsibilities

• Design, develop, and deliver training programmes for new and existing employees.
• Conduct training on sales techniques, customer engagement, customer experience, customer retention, and communication skills.
• Develop training materials, assessments, role plays, and coaching guides.
• Conduct coaching sessions to improve employee performance, productivity, and workplace effectiveness.
• Facilitate workshops on customer service, teamwork, accountability, and professional communication.
• Evaluate training effectiveness and recommend continuous improvements.
• Maintain training records, schedules, attendance, and evaluation reports.
• Support NESS (National EV Specialist Safety) training programmes and assessments when assigned.
• Liaise with internal stakeholders and overseas headquarters on training initiatives, product updates, and operational matters.

Skills

Presentation skills

Facilitation

Coaching

Communication

MS Office

Independent work

Education

Diploma or Degree in Business/Marketing/HR/Learning & Development

Tools

Microsoft Office

Job description

BYD Automotive is seeking a proactive Training Executive in Singapore to support sales excellence, customer experience, and employee development across the organisation. You will design, deliver, and coach on sales training, customer service, and performance improvement initiatives to elevate workforce capabilities.

The role requires coordinating with internal teams and overseas headquarters, with flexible hours to accommodate evening or weekend sessions when needed.