Automotive After-Sales Customer Experience Lead

WECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 82,000; Full time

Job summary

WECRUIT PTE. LTD. in Singapore is seeking a candidate for a role focused on service quality and customer experience management. Responsibilities include monitoring customer satisfaction metrics, analysing feedback for improvements, and planning customer engagement initiatives.

The role requires strategic thinking to enhance service delivery and ensure compliance with quality standards. Candidates should possess a strong understanding of customer service excellence.

Responsibilities

• Monitor and track NPS and CSI scores to evaluate performance against quality benchmarks.
• Analyse feedback from surveys and complaints to identify improvement areas.
• Prepare detailed reports on customer satisfaction trends.
• Plan and execute customer engagement programmes.
• Ensure adherence to service quality standards and recommend process improvements.

Job description

WECRUIT PTE. LTD. in Singapore is seeking a candidate for a role focused on service quality and customer experience management. Responsibilities include monitoring customer satisfaction metrics, analysing feedback for improvements, and planning customer engagement initiatives.

The role requires strategic thinking to enhance service delivery and ensure compliance with quality standards. Candidates should possess a strong understanding of customer service excellence.