Service Operations Lead: After-Sales & Field Support

Lightway HR Consultancy; Singapore; On-site; SGD 72,000 - 108,000; Full time

Job summary

Lightway HR Consultancy, on behalf of our client in Singapore, seeks a Service Operations Team Lead (Manager) in Building Equipment (OEM) space to oversee after-sales support and lead a team of supervisors, engineers and technicians in preventive and corrective maintenance.

You will ensure quality, safety and adherence to contractual requirements, meet KPI targets, and coordinate quotations, site works, and purchase cycles while guiding field staff and maintaining high customer satisfaction.

Qualifications

• Must have proven experience in leading teams of supervisors/engineers/technicians.
• Strong and clear English communication skills.
• Service-oriented mindset with customer focus.

Responsibilities

• Provide after-sales support and coordinate a group of supervisors/engineers/technicians.
• Ensure preventive and corrective maintenance meets contractual requirements.
• Monitor field sites and staff for quality, efficiency and safety.
• Achieve targets on sales, costs, equipment performance and customer satisfaction; manage administrative duties.
• Interact with customers to clarify requirements and handle inquiries (quotations, site works, purchase requests).
• Perform ad hoc duties as assigned by the department/company.

Skills

People management

Customer service

English communication

Education

Diploma in Electrical / Electronics / Mechanical Engineering

Job description

Lightway HR Consultancy, on behalf of our client in Singapore, seeks a Service Operations Team Lead (Manager) in Building Equipment (OEM) space to oversee after-sales support and lead a team of supervisors, engineers and technicians in preventive and corrective maintenance.

You will ensure quality, safety and adherence to contractual requirements, meet KPI targets, and coordinate quotations, site works, and purchase cycles while guiding field staff and maintaining high customer satisfaction.