Senior After-Sales Service Lead

Strategic Marketing (S) Pte Ltd; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Strategic Marketing (S) Pte Ltd is seeking a capable service manager near Changi Business Park to optimize after-sales processes and uphold customer service values. You will supervise contractors, refine SOPs, and drive service excellence while mentoring support engineers and leading a collaborative team.

The role demands strong communication, organizational, and problem-solving skills, with the ability to manage multiple projects and work independently to meet business targets.

Qualifications

• Diploma or degree (technical/engineering background preferred).
• 5+ years of management experience in after-sales service.
• Strong communication, organizational, and problem-solving skills.
• Ability to manage multiple projects and work independently.

Responsibilities

• Ensure that service contractors deliver timely and good customer service, strictly adhering to KPIs set.
• Develop and enhance customer service processes, documentation, and SOPs.
• Mentor support engineers and foster a collaborative team environment.
• Maintain accurate service records and oversee the service lifecycle.
• Achieve business objectives and service sales targets.

Education

Diploma or degree (technical/engineering background preferred)

5+ years of management experience in after-sales service

Strong communication

Organizational skills

Problem-solving

Ability to manage multiple projects

Job description

Strategic Marketing (S) Pte Ltd is seeking a capable service manager near Changi Business Park to optimize after-sales processes and uphold customer service values. You will supervise contractors, refine SOPs, and drive service excellence while mentoring support engineers and leading a collaborative team.

The role demands strong communication, organizational, and problem-solving skills, with the ability to manage multiple projects and work independently to meet business targets.