Senior Project Manager - Telecom Service Delivery

HCL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 100,000 - 150,000; Full time

Job summary

A leading telecom services company in Singapore is seeking an experienced Senior Project Manager to oversee telecom service delivery projects. The ideal candidate will manage multiple priorities, ensuring client satisfaction and operational excellence. Applicants should have over 15 years of project management experience, with significant exposure to telecom initiatives and a strong educational background in IT or related fields. PMP or PgMP certification is mandatory.

Qualifications

• 15+ years of experience in project management, with at least 8 years in telecom service delivery.
• Experience in MVNE/MVNO onboarding and telecom infrastructure rollout.
• Deep understanding of telecom network rollout.

Responsibilities

• Lead telecom rollout or upgrade projects.
• Manage project scope, resources, budget, and schedules.
• Serve as the SPOC for clients and vendors.
• Coordinate with cross-functional teams.

Skills

Project management

Stakeholder management

Telecom service delivery

Communication skills

Process improvement

Education

Bachelor’s degree in Computer Science or related field

Tools

MS Project

Excel

PowerPoint

Jira

Job description

Role Overview

We are seeking a seasoned Senior Project Manager to lead end-to-end planning, coordination, and execution of telecom service delivery projects. The ideal candidate will bring a strong background in structured communication, stakeholder alignment, and process-driven delivery across MVNE/MVNO programs or telecom infrastructure rollouts. This role requires a proactive leader who can manage multiple workstreams, drive operational excellence, and ensure client satisfaction across global engagements.

Key Responsibilities

1. Project & Program Management

• Lead telecom rollout or upgrade projects with detailed planning, execution, and delivery oversight.
• Manage scope, resources, budget, and schedules to meet SLAs and client expectations.
• Track project progress, risks, and corrective actions using structured reporting tools.
• Ensure compliance with quality, safety, and regulatory standards (e.g., ISO 27001).

2. Client Engagement & Stakeholder Communication

• Serve as the single point of contact (SPOC) for clients, vendors, and internal teams.
• Prepare and present dashboards, reports, and meeting minutes.
• Conduct regular review meetings and manage escalations effectively.
• Foster long-term client relationships through proactive engagement and support.

3. Process Optimization & Documentation

• Maintain comprehensive documentation including charters, schedules, risk registers, and change logs.
• Drive continuous improvement through standardized templates and reporting.
• Support audits and ensure proper project closure documentation.

4. Cross-Functional Collaboration

• Coordinate with engineering, RF, civil, operations, procurement, and finance teams.
• Support field teams with planning tools, trackers, and communication frameworks.
• Align delivery with business goals and regulatory requirements.

5. Performance Monitoring & Governance

• Monitor KPIs (time, cost, quality, customer satisfaction).
• Present project health reports to leadership and recommend improvements.
• Implement proactive risk mitigation strategies.

Required Skills & Competencies

• Bachelor’s degree in Computer Science, Information Technology, Information Systems or a related field.
• 15+ years of experience in project management, with at least 8 years in telecom service delivery.
• Proven track record of managing multi-million-dollar telecom projects across multiple geographies.
• Experience in MVNE/MVNO onboarding, telecom infrastructure rollout, and client engagement at a strategic level.
• Deep understanding of telecom network rollout (fiber, RF, transmission, MVNE/MVNO platforms).
• Strong client-facing communication and stakeholder management skills.
• Proficiency in MS Project, Excel, PowerPoint, Jira, and collaboration tools.
• Experience with service delivery platforms and telecom infrastructure (e.g., OSS/BSS, HLR/HSS, PCRF, OCS).
• Must have either PMP or PgMP certification.
• Ability to manage multiple priorities under tight deadlines.