Senior Programme Executive, CA Education & Learning

Institute of Singapore Chartered Accountants; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A professional accounting organization in Singapore is seeking an experienced Programme Administrator to oversee learning programmes and support examination operations. This role involves managing programme logistics, developing digital content, and ensuring compliance with funding frameworks. The ideal candidate has a degree in accounting or business, along with 3–5 years of relevant experience. Strong communication skills and proficiency in Microsoft Office are essential. This position may require working evenings and weekends during exam periods.

Qualifications

• Minimum 3–5 years of experience in programme administration and examination operations.
• Good understanding of government funding frameworks and audit compliance standards.
• Willing to work on weekends and evenings for programme-related tasks.

Responsibilities

• Manage end-to-end programme scheduling and resource coordination.
• Develop eLearning materials and maintain Learning Management System.
• Assist in pre-exam administration and support exam-day logistics.
• Prepare reports and dashboards to support management decisions.
• Support promotional activities and represent the organization in events.

Skills

Programme administration

Stakeholder management

Digital content creation

Analytical skills

Communication

Education

Recognised degree in accounting or business

Tools

Microsoft Office

Learning Management Systems

Power BI

Video editing tools

Job description

The purpose of this job role is to ensure the effective administration and delivery of learning programmes and examination-related processes under the Singapore CA Qualification and other ISCA programmes. The role supports programme and examination operations, stakeholder engagement, and regulatory compliance, contributing to the successful implementation of professional learning initiatives. It also assists in local and international expansion efforts for the SCAQ, ensuring smooth operations and consistent standards.

Responsibilities

1. Programme Administration, Examination Management and Stakeholder Coordination

• Manage end-to-end programme scheduling, trainer engagement, and resource coordination (including venue set-up and attendance taking).

• Ensure the accuracy and timely updates of programme information across all communication platforms and the Learning Management System; monitor enrolment status and provide timely updates for decision‑making.

• Coordinate with internal teams and external partners (local and international) to deliver programmes seamlessly and meet reporting requirements.

• Support partnership programmes, including LMS course page management and financial billing coordination.

• Handle participant queries and follow up on outstanding project work or eligibility requirements.

• Oversee programme administration tasks such as dissemination of training materials, responding to participant and member enquiries, managing billings, venue set‑up, attendance tracking, funding documentation, audit requests, and overall programme scheduling. Respond to queries and follow‑ups on outstanding project work or compliance requirements.

• Support the international team with overseas programmes for pathways, including programme customisation, delivery and queries.

• University accreditation for pathways

• Customised corporate training for organisations keen on the SR and FFAQ modules.

2. Learning Support and Digital Content Creation

• Maintain and optimise Learning Management System (LMS) course structures and user access.

• Develop and upload eLearning materials, including video editing and post‑production tasks.

• Collaborate with subject matter experts to create and update learning resources aligned with adult learning principles.

3. Examination Support (Singapore Chartered Accountant Qualification)

• Assist in pre‑exam administration, including enrolment listings and platform updates.

• Support exam‑day logistics and coordination for local and overseas exam centres.

• Provide post‑exam assistance, including proctoring reviews, deferment handling, and disciplinary case management.

• Coordinate post‑exam dialogues and debrief sessions with examiners and stakeholders.

4. Funding & Regulatory Adherence

• Manage end-to-end SkillsFuture Singapore (SSG) funding processes – from pre‑approval applications to claims and audits.

• Ensure programmes meet SSG requirements by keeping up with the latest guidelines and applying them in day‑to‑day operations.

• Handle all documentation and submissions accurately and on time, including attendance records, trainer details, and evaluation reports.

• Partner with internal teams and regulatory bodies during audits to keep everything on track and resolve issues quickly.

• Monitor and interpret policy changes from SSG, implementing updates promptly so programmes stay eligible for funding.

• Be the primary contact for funding queries from candidates, trainers, and partners; clarify requirements and guide them through the process.

• Advise trainers and internal teams on eligibility, project work submissions, and documentation standards in a clear, practical way.

5. Reporting

• Prepare reports and dashboards using tools such as Power BI to support management decisions.

• Collect and analyse feedback to identify areas for improvement in programme delivery and candidate experience.

6. Outreach & Engagement

• Support promotional activities, including eDM campaigns, social media updates, and event coordination.

• Represent the organisation in candidate engagement sessions and partnership events.

• Quarterly newsletter for specialised pathways

• Engagement events with MOU partners and FFAQ and SR communities

7. Other Projects and Events

• Provide operational support for new initiatives, system upgrades, and special projects.

• Contribute to process improvement efforts and organisational standards.

Requirements

• A recognised degree in accounting or business preferred.

• Minimum 3–5 years of experience in programme administration, learning technologies, programme and examination operations.

• Good understanding of SSG funding processes and related government funding frameworks, including audit expectations and compliance standards.

• Positive work attitude with strong initiative and adaptability.

• Meticulous, organised, and able to work independently as well as in a team.

• Excellent communication and stakeholder management skills.

• Proficient in Microsoft Office and familiar with LMS platforms and video editing tools.

• Willing to work on weekends and weekday evenings for programme‑related activities and exam periods.