Senior Platform Engineer - Network Operations

Engg; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Mastercard is seeking a Senior Platform Engineer for its Network Operations Center. The role focuses on ensuring stable operation of Mastercard's global network infrastructure through eyes-on-glass monitoring, health checks, incident response, and performance optimization.

You will troubleshoot complex issues, maintain documentation, and collaborate with multiple IT teams while mentoring junior engineers. The position requires a Bachelor's degree and at least 5 years of experience, with

Qualifications

• Bachelor's degree in information technology, computer science, or related field.
• Minimum 5 years of experience in network operations with complex IT infrastructures.
• Certifications such as Arista, Aruba, Cisco, Palo Alto are encouraged but not required.

Responsibilities

• Monitor network performance and system alerts to ensure reliable operation.
• Lead incident response to address outages or disruptions and own problem tickets.
• Diagnose and troubleshoot complex network issues with analytical rigor.
• Perform regular maintenance checks on network hardware and software.
• Analyze performance metrics and implement improvements for reliability.
• Maintain detailed records of configurations, incidents and reports.
• Collaborate with IT teams and stakeholders for cohesive operations.
• Provide guidance and training on best practices and procedures.
• Ensure operations comply with policies, standards and regulatory requirements.

Skills

Network monitoring

Troubleshooting

Analytical thinking

Communication

Network security

Education

Bachelor's degree in IT/CS or related

Tools

Arista

Cisco

Aruba

Palo Alto

Job description

Title and Summary: Senior Platform Engineer - Network Operations Overview

Network Operations Center (NOC) Senior Platform Engineer is a key position responsible for ensuring the stable operation of Mastercard's Network infrastructure globally. This role involves managing eyes on glass monitoring, network systems health check validations, troubleshooting issues, and optimizing performance to support the organization's mission-critical operations.

Responsibilities

• Network Monitoring: Eyes on glass monitoring of network performance and system alerts to ensure reliable operation.
• Incident Response: Lead the incident response team to quickly address and resolve network outages or disruptions. Investigate outages, incidents; own problem tickets; replicate issues in lab and provide solutions to mitigate recurrence.
• Troubleshooting: Diagnose and troubleshoot complex network issues, employing analytical skills and technical expertise. Acceptance testing of new tech including upskilling of ops.
• System Maintenance: Perform regular maintenance checks and updates to network systems, including hardware and software.
• Performance Optimization: Analyze network performance metrics and implement improvements to enhance efficiency and reliability.
• Documentation: Maintain detailed records of network configurations, incidents, and performance reports.
• Coordination: Collaborate with other IT teams and stakeholders to ensure integrated and cohesive network operations.
• Training: Provide guidance and training to junior engineers and team members on best practices and standard operating procedures.
• Compliance: Ensure that network operations comply with organizational policies, industry standards, and regulatory requirements.

All About You

• Education: Bachelor's degree in information technology, Computer Science, or related field.
• Experience: Minimum of 5 years of experience in network operations, with a focus on complex IT infrastructures.
• Certifications encouraged but not required: Relevant certifications such as Arista / Aruba / Cisco / Palo CompTIA Network+, or equivalent.
• Technical Skills: Proficiency in network protocols, routing, switching, firewall management, and network security principles.
• Problem-Solving: Strong analytical and troubleshooting skills with the ability to resolve complex network issues.
• Communication: Excellent verbal and written communication skills, with the ability to convey technical information clearly.
• Availability: Willingness to work in a shift-based environment, including nights, weekends, and holidays as required.

Preferred Qualifications

• Advanced Degrees: Master's degree in a related field.
• Additional Certifications: Advanced network certifications and specialized training in network technologies.
• Project Management: Experience in managing network-related projects and initiatives.
• Industry Knowledge: Familiarity with industry best practices and emerging trends in network operations.

Work Environment

The NOC Senior Operations Engineer will work in a fast-paced, dynamic environment, often requiring quick decision-making and problem-solving. The role may involve working in a command center setting, monitoring systems, coordinating with various teams, and ensuring optimal network performance and security.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.