R-287861 Lead Platform Engineer

MASTERCARD ASIA/PACIFIC PTE. LTD.; Singapore; Hybrid; SGD 80,000 - 120,000; Full time

Job summary

Mastercard Asia/Pacific PTE. LTD. is seeking a senior network operations specialist to lead complex initiatives across a global, multi-site environment.

You will provide advanced technical support for Mastercard’s operations, collaborate with design engineering and operations, and help ensure reliable network services through escalations, testing, and documentation. You will work in a hybrid model with shift coverage for a 24x7 global network, apply expertise in BGP/EIGRP/OSPF and vendor

Qualifications

• Have 5+ years in network operations with strong L1/L2 support experience.
• Proficient in BGP, EIGRP, OSPF and OSI troubleshooting.
• Experience with enterprise vendors and multi-site environments.
• Willingness to work in a shift-based environment, including nights and weekends.
• Hybrid working environment with 24x7 Global Network operations.

Responsibilities

• Lead complex initiatives and provides advanced technical support for Mastercard’s operations environment, resolving escalations as they arise.
• Is responsible for moderately-complex testing, troubleshooting, testing, resolving and documentation.
• Builds relationships with internal stakeholders to ensure disaster recovery processes are in place and network services are reliable.
• Carries out changes within the operations environment, coordinating project efforts and providing input on team assignments.
• Scales systems sustainably through automation and improvements in reliability and velocity.
• Defines, manages, and reviews all service level objectives with the customer and service delivery teams.
• Mentors junior staff by providing training to develop technical skills across the team.

Skills

Network operations

BGP/EIGRP/OSPF

OSI troubleshooting

Packet analysis

Mentoring/coaching

Tools

Cisco

Arista

Aruba

Fortinet

Check Point

Palo Alto

Job description

Overview:

-Supports and assists with the design, architecture, implementation, security and maintenance of large multi-site, multi-vendor network environments.

-Collaborate with design engineering & operations to implement complex network design solutions encompassing end-to-end Data Centre infrastructure, firewalls, switching, & routing that scale for strategic growth.

-Support application teams by maintaining a working knowledge of the intricate inter-workings of MasterCard core applications to ensure they operate smoothly within the existing network architecture or provide a new architecture if required. Includes troubleshooting of application impact.

-Do you want to be part of a collaborative environment?

-Are you motivated to stay on the cutting edge of technology?

-Are you able to work with teams of diverse skills and experience?

Role:

In this position, you will:

-Lead complex initiatives and provides advanced technical support for Mastercard’s operations environment, resolving complex escalations as they arise

-Is responsible for moderately-complex testing, troubleshooting, testing, resolving and documentation

-Builds relationships with internal stakeholders to ensure center wide disaster recovery processes are in place technical platform and applications are operating efficiently

-Carries out changes within the operations environment, including coordinating project efforts and provides input on team assignments

-Scales systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity

-Defines, manages, and reviews all service level objectives (SLOs) with the customer and service delivery teams

-Mentors junior staff by providing training to develop technical skills and capabilities across the team

All About You

-Have 5+ years in network operations with strong L1/L2 support experience

-Be highly proficient in BGP/EIGRP/OSPF, OSI troubleshooting, and packet analysis

-Have operational familiarity with common enterprise vendors

(Cisco/Arista/Aruba/Fortinet/CheckPoint/Palo

Alto)

-Be strong in coaching, multitasking, and calm execution during high-severity incidents

-Hybrid working environment while supporting a 24 by 7 Global Network operations.

-Willingness to work in a shift-based environment, including nights, weekends, and holidays as required