Senior Platform Engineer

MasterCard Worldwide; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

Mastercard Worldwide seeks a Senior Platform Engineer for the Network Operations Center to ensure the stable operation of Mastercard’s global network infrastructure. You will monitor systems, lead incident response, troubleshoot complex network issues, and drive performance optimizations.

The role requires a Bachelor’s in IT/CS, 5+ years in network operations, and willingness to work shifts including nights and weekends.

Qualifications

• Bachelor’s degree in IT/CS or related field.
• Minimum 5 years of experience in network operations.
• Proficiency with network protocols, routing, switching, firewall management, and security principles.
• Strong analytical and troubleshooting skills; excellent communication.

Responsibilities

• Network Monitoring: Eyes on glass monitoring of network performance and system alerts.
• Incident Response: Lead the incident response team to address outages and incidents.
• Troubleshooting: Diagnose and resolve complex network issues; test new tech with ops.
• System Maintenance: Perform regular maintenance checks on network hardware and software.
• Performance Optimization: Analyze metrics and implement reliability improvements.
• Documentation: Maintain detailed records of configurations and incidents.
• Coordination: Collaborate with IT teams to ensure cohesive operations.
• Training: Guide and train junior engineers on best practices.
• Compliance: Ensure operations meet policies and regulatory requirements.

Skills

Network monitoring

Incident response

Troubleshooting

Network security

Routing & switching

Firewall management

Analytical thinking

Communication

Shift readiness

Education

Bachelor’s degree in information technology or Computer Science

Tools

Arista

Aruba

Cisco

Palo Alto

CompTIA Network+

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Platform Engineer

Overview

Network Operations Center (NOC) Senior Platform Engineer is a key position responsible for ensuring the stable operation of Mastercard’s Network infrastructure globally. This role involves managing eyes on glass monitoring, network systems health check validations, troubleshooting issues, and optimizing performance to support the organization's mission-critical operations.

Responsibilities

• Network Monitoring: Eyes on glass monitoring of network performance and system alerts to ensure reliable operation.
• Incident Response: Lead the incident response team to quickly address and resolve network outages or disruptions. Investigate outages, incidents; own problem tickets; replicate issues in lab and provide solutions to mitigate recurrence.
• Troubleshooting: Diagnose and troubleshoot complex network issues, employing analytical skills and technical expertise. Acceptance testing of new tech including upskilling of ops.
• System Maintenance: Perform regular maintenance checks and updates to network systems, including hardware and software.
• Performance Optimization: Analyze network performance metrics and implement improvements to enhance efficiency and reliability.
• Documentation: Maintain detailed records of network configurations, incidents, and performance reports.
• Coordination: Collaborate with other IT teams and stakeholders to ensure integrated and cohesive network operations.
• Training: Provide guidance and training to junior engineers and team members on best practices and standard operating procedures.
• Compliance: Ensure that network operations comply with organizational policies, industry standards, and regulatory requirements.

All About You

• Education: Bachelor’s degree in information technology, Computer Science, or related field.
• Experience: Minimum of 5 years of experience in network operations, with a focus on complex IT infrastructures.
• Certifications encouraged but not required: Relevant certifications such as Arista / Aruba / Cisco / Palo CompTIA Network+, or equivalent.
• Technical Skills: Proficiency in network protocols, routing, switching, firewall management, and network security principles.
• Problem-Solving: Strong analytical and troubleshooting skills with the ability to resolve complex network issues.
• Communication: Excellent verbal and written communication skills, with the ability to convey technical information clearly.
• Availability: Willingness to work in a shift-based environment, including nights, weekends, and holidays as required.

Preferred Qualifications

• Advanced Degrees: Master's degree in a related field.
• Additional Certifications: Advanced network certifications and specialized training in network technologies.
• Project Management: Experience in managing network-related projects and initiatives.
• Industry Knowledge: Familiarity with industry best practices and emerging trends in network operations.

Work Environment

The NOC Senior Operations Engineer will work in a fast-paced, dynamic environment, often requiring quick decision-making and problem-solving. The role may involve working in a command centre setting, monitoring systems, coordinating with various teams, and ensuring optimal network performance and security.

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.