Senior Patient Service & Operations Specialist

Singapore General Hospital Pte Ltd.; Singapore; On-site; SGD 3,500 - 5,500; Full time

Job summary

Singapore General Hospital Pte Ltd. is seeking an administrative professional to support service quality initiatives and systems administration within Admitting Services.

The role contributes to efficient operations and a seamless patient journey by monitoring feedback and coordinating investigations with stakeholders. The candidate should have a Diploma in healthcare or business administration, 3+ years in healthcare or related admin roles, and strong Excel skills.

Qualifications

• Diploma in healthcare or business administration or related field.
• Preferably 3+ years in healthcare or admin roles.
• Proficient in Microsoft Office and data handling.

Responsibilities

• Provide operational and administrative support for service quality initiatives.
• Monitor patient and stakeholder feedback and service recovery trends.
• Coordinate investigations and responses with stakeholders to identify improvements.
• Manage user access rights for systems and assist in system testing and enhancements.
• Support planning and implementation of new services and operational initiatives.

Skills

Data handling

Interpersonal skills

Microsoft Office

Excel

Stakeholder management

Education

Diploma in healthcare or business administration

Tools

Microsoft Office

Excel

Job description

Singapore General Hospital Pte Ltd. is seeking an administrative professional to support service quality initiatives and systems administration within Admitting Services.

The role contributes to efficient operations and a seamless patient journey by monitoring feedback and coordinating investigations with stakeholders. The candidate should have a Diploma in healthcare or business administration, 3+ years in healthcare or related admin roles, and strong Excel skills.