Patient / Senior Patient Service Associate Executive, Patient Liaison Service

Singapore General Hospital Pte Ltd.; Singapore; In loco; SGD 42.000 - 56.000; Tempo pieno

Descrizione del lavoro

Singapore General Hospital, Department of Patient Liaison Service, seeks a Senior Patient Service Associate Executive / Patient Service Associate Executive to deliver high-level service to patients seeking treatment in SGH.

You will handle enquiries via PLS and GP Network, confirm appointments by SMS and email, coordinate referrals with SGH and SingHealth institutions, update provider contacts, support department events, and prepare daily/monthly reports.

Competenze

• Diploma with at least 3 years in healthcare/hospitality
• GCE N/O/A Level with at least 5 years in healthcare/hospitality
• Strong interpersonal and ability to work independently
• Foreign language skills preferred for foreign patients/NOKs

Mansioni

• Provide seamless care coordination and respond to enquiries via email/phone
• Provide prompt appointment confirmations to patients via SMS/email
• Liaise with patients and next-of-kin to facilitate referrals to SGH and SingHealth
• Update contacts and information of service providers and partners
• Manage administrative duties and logistics for department events
• Track statistics and prepare daily and monthly reports
• Maximise resource utilisation including office supplies
• Carry out other duties as assigned by supervisor

Conoscenze

Interpersonal skills

Customer service

Independence

Multilingual ability

Formazione

Diploma (3+ yrs)

N/O/A Levels (5+ yrs)

Descrizione del lavoro

The Job:

The Senior Patient Service Associate Executive / Patient Service Associate Executive in the Dept of Patient Liaison Service will assist to provide support to the Department in providing a seamless, yet high level of service to patients seeking medical assistance and treatment in Singapore General Hospital (SGH).

The responsibilities include, but are not limited to, the following:

• Provide seamless care coordination to patients and offer prompt response in handling enquiries through Patient Liaision Service (PLS) and GP Network emails, fax or hotlines
• Provide prompt appointment confirmation to patients via SMS and email
• Liaise with patients and next-of-kin (NOKs) to facilitate smooth referral of patients to SGH and other SingHealth institutions for medical treatment
• Update current contacts and information of various service providers and partners (SGH DDR, Nuclear Med, Lab, SOCs, other SingHealth Institutions, GPs, Insurance & other services)
• Manage administrative duties, booking of meeting venues and logistic support for department’s event
• Track statistics & indicators, prepare and submit daily and monthly departmental reports
• Manage and maximise resource utilisation, eg: control office supplies
• Other ad-hoc duties as assigned by supervisor

Requirements:

• Recognised Diploma with at least 3 years’ experience in the healthcare / hospitality or related industry
• GCE “N/O/A” Level with at least 5 years’ experience in the healthcare / hospitality industry
• Strong interpersonal skills with initiative, pleasant disposition and ability to work independently
• Able to work well and interact with people at all levels
• Individuals with a foreign language skillset (conversation and writing) preferred (to converse with foreign patients and NOKs)
• Individuals with more than 6 years of relevant work experience & foreign language skills may also be considered