Senior/Patient Service Officer

Farrer Park Hospital; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

Farrer Park Hospital in Singapore seeks a Patient Service Officer to manage front desk duties and deliver excellent customer service from admission through discharge. The role includes patient registration, financial counselling, billing, cashiering, and handling insurance claims.

The candidate should have a Diploma or equivalent with healthcare exposure, good English, and strong interpersonal skills, and be able to work shifts including weekends and nights.

Qualifications

• Diploma in any discipline or equivalent; 1–2 years in healthcare preferred.
• Familiar with basic medical terminology.
• Good command of English.
• Customer-oriented with excellent interpersonal skills.
• Computer literate and able to work with numbers.
• Able to work in shift arrangements including weekends, public holidays and night shifts.

Responsibilities

• Register patients for outpatient, inpatient and/or surgical day care; prepare admission documents and explain guidelines to patients/next-of-kin.
• Provide financial counselling on hospital bill size estimation based on estimated length of stay.
• Process procedures, verify charges and generate bills for payment.
• Perform cashiering duties and reconcile receipts at end of shift.
• Submit Medisave, Medishield and/or insurance claims and follow up on payment.
• Handle credit control of outstanding balances and refunds.
• Answer inquiries and provide directions, escalating to senior staff as needed.
• Perform other duties as assigned.

Skills

Customer service

Interpersonal skills

English proficiency

Numerical ability

Shift work

Education

Diploma (any discipline)

Tools

Medisave/Medishield

Job description

Job Scope

The Patient Service Officer will help manage front desk functions to provide excellence customer service and care to patients and their family in the process from admission to discharge at the hospital.

Roles and Responsibilities

• RTo register patients for outpatient, inpatient and/or surgical day care services. Prepare all relevant admission documents including Medisave and/or Medishield applications and private insurance, and explain guidelines to patients and/or next-of-kin where necessary.
• To provide financial counselling on hospital's bill size estimation based on estimate length of stay.
• To perform procedure(s) ordering (when required), verify charges and generate bill for payment.
• To perform cashiering duties including deposit, payment collection and terminal transactions. At end-shift closing, reconcile all receipts and generate cashier drawer reports. Accountable for daily collections and float, if any.
• To submit Medisave, Medishield and/or insurance claims and follow up on payment.
• To perform credit control management of outstanding balances and refund of credit balances.
• To attend to telephone and/or walk-in enquiries and provide directions where necessary including all feedback and elevate the same to the senior staff on duty, if required.
• To perform any other duties as assigned.

Requirements

• Recognised Diploma in any discipline or equivalent and/or 1-2 years of relevant experience in healthcare industry preferred. Appointment will commensurate with experience.
• Familiar with basic medical terminology
• Good command of English
• Customer-oriented with a pleasant disposition and excellent interpersonal skills
• Computer literate and able to work with numbers
• Able to commit to shift work arrangements including weekends and PH and night shift