Executive, Admission & Discharge

FARRER PARK HOSPITAL PTE. LTD.; Singapore; On-site; SGD 33,000 - 50,000; Full time

Job summary

FARRER PARK HOSPITAL PTE. LTD. is seeking a Patient Service Officer to oversee admission and discharge processes, financial counselling, and service quality. You will audit cashiering, prepare rosters, and coordinate with doctors, clinics and insurers to ensure smooth patient journeys.

The role requires at least 2-3 years in healthcare admissions, strong customer service skills, and the ability to lead a small team while managing multiple tasks with accuracy and professionalism.

Qualifications

• Diploma or Degree holder.
• 2-3 years of experience in admission & discharge in healthcare.
• Proficient in Microsoft Office and IT application systems.
• Able to perform supervisory role.
• Strong customer service skills.
• Good interpersonal and communication skills and able to work under pressure.

Responsibilities

• Establish and review all registration, admission, financial counselling, billing & payment processes, ensuring urgent cases are fast-tracked for immediate admission and/or discharge.
• Review and conduct audit checks on cashier collections, day end closing and daily banking of cash and cheques.
• Prepare Patient Service Officer's duty roster to ensure adequate coverage of all service centres managed by Admission & Discharge.
• Assist staff members with or personally attend to customers' enquiries and feedback. Maintain good rapport with patients, doctors, clinic staff, insurance providers and the general public. Ensure that queries/issues are attended to efficiently within established service standards.
• Manage team members' performance and perform appraisal.
• Run roll calls and staff briefings.
• Manage accounts receivable, refunds, payments to doctors, top up deposits, Medisave/ Medishield/ insurance reimbursements.
• Plan and schedule training programmes of Patient Service Officer in the MediTech Expanse system and SOP compliance. Provide coaching and guidance to new staff.
• Manage the staff roster.
• Manage, track and review Key Performance Indicators for Admission & Discharge.
• Assist in continuous improvement projects.
• Work closely with all stakeholders in the management of patients' journey in the hospital.
• Provide prompt, polite, and attentive service to patients and their next of kin.
• Participate in committees as assigned.
• Perform any other duties as assigned.

Skills

Customer service

Interpersonal skills

Communication

Supervisory

Numbers

Education

Diploma or Degree

Tools

Microsoft Office

IT systems

Job description

Job Description

• Establish and review all registration, admission, financial counselling, billing & payment processes, ensuring urgent cases are fast-tracked for immediate admission and/or discharge.
• Review and conduct audit checks on cashier collections, day end closing and daily banking of cash and cheques.
• Prepare Patient Service Officer's duty roster to ensure adequate coverage of all service centres managed by Admission & Discharge.
• Assist staff members with or personally attend to customers' enquiries and feedback. Maintain good rapport with patients, doctors, clinic staff, insurance providers and the general public. Ensure that queries/issues are attended to efficiently within established service standards.
• Manage team members' performance and perform appraisal.
• Run roll calls and staff briefings.
• Manage accounts receivable, refunds, payments to doctors, top up deposits, Medisave/ Medishield/ insurance reimbursements.
• Plan and schedule training programmes of Patient Service Officer in the MediTech Expanse system and SOP compliance. Provide coaching and guidance to new staff.
• Manage the staff roster.
• Manage, track and review Key Performance Indicators for Admission & Discharge.
• Assist in continuous improvement projects.
• Work closely with all stakeholders in the management of patients' journey in the hospital.
• Provide prompt, polite, and attentive service to patients and their next of kin.
• Participate in committees as assigned.
• Perform any other duties as assigned.

Job Requirements

• Diploma or Degree holder.
• At least 2-3 years of experience in admission & discharge in the healthcare sector.
• Proficient in Microsoft Office and IT application systems.
• Able to perform supervisory role.
• Strong customer service skills.
• Good interpersonal and communication skills and able to work under pressure.
• Familiar with basic medical terminology.
• IT literate and able to work with numbers.