Senior/Patient Service Officer

farrer park hospital pte. ltd.; Singapore; On-site; SGD 24,000 - 40,000; Full time

Job summary

Farrer Park Hospital Pte. Ltd. is seeking a Patient Service Officer to ensure smooth front desk operations from admission to discharge while delivering excellent patient care and support to families.

The role includes patient registration, medical billing, and handling insurance claims with attention to accuracy and service quality. The successful candidate will manage cashiering, payments, and enquiries, with flexibility for shift work including weekends and PH and night shifts in a busy

Qualifications

• Diploma or equivalent, 1–2 years healthcare experience preferred.
• Familiar with basic medical terminology.
• Good command of English.
• Customer-oriented with excellent interpersonal skills.
• Computer literate and numerate.

Responsibilities

• Register patients for outpatient, inpatient and/or surgical day care services and prepare admission documents.
• Provide financial counselling on hospital bills based on estimated length of stay.
• Process procedure orders, verify charges and generate bills for payment.
• Submit Medisave, Medishield and/or insurance claims and follow up on payment.
• Attend to telephone and walk-in enquiries and provide directions, escalating to senior staff when needed.
• Perform shift duties including weekends, public holidays and night shifts.
• Any other duties as assigned.

Skills

Customer oriented

Interpersonal skills

Computer literacy

English proficiency

Education

Diploma or equivalent

Tools

Cashier system

Hospital information system

Job description

Job Scope

The Patient Service Officer will help manage front desk functions to provide excellence customer service and care to patients and their family in the process from admission to discharge at the hospital.

Roles and Responsibilities

• RTo register patients for outpatient, inpatient and/or surgical day care services. Prepare all relevant admission documents including Medisave and/or Medishield applications and private insurance, and explain guidelines to patients and/or next-of-kin where necessary.
• To provide financial counselling on hospital's bill size estimation based on estimate length of stay.
• To perform procedure(s) ordering (when required), verify charges and generate bill for payment.
• To perform cashiering duties including deposit, payment collection and terminal transactions. At end-shift closing, reconcile all receipts and generate cashier drawer reports. Accountable for daily collections and float, if any.
• To submit Medisave, Medishield and/or insurance claims and follow up on payment.
• To perform credit control management of outstanding balances and refund of credit balances.
• To attend to telephone and/or walk-in enquiries and provide directions where necessary including all feedback and elevate the same to the senior staff on duty, if required.
• To perform any other duties as assigned.

Requirements

• Recognised Diploma in any discipline or equivalent and/or 1-2 years of relevant experience in healthcare industry preferred. Appointment will commensurate with experience.
• Familiar with basic medical terminology
• Good command of English
• Customer-oriented with a pleasant disposition and excellent interpersonal skills
• Computer literate and able to work with numbers
• Able to commit to shift work arrangements including weekends and PH and night shift