Patient Service Officer

IHH Healthcare Bhd; Singapore; On-site; SGD 22,000 - 33,000; Full time

Job summary

IHH Healthcare Bhd is seeking a Clinic Assistant to perform frontline duties in our Singapore clinics. You will attend to walk-in patients, register, schedule appointments, process billing and dispense medications, while supporting doctors as needed.

You will maintain accurate patient records and inventory, assist in claims submissions (TPA/Medisave), ensure a clean, welcoming clinic environment, and cover other clinics during manpower shortages.

Qualifications

• Possess relevant frontline customer service experience.
• Experience in healthcare industry an added advantage.
• Basic IT knowledge and computer literacy.
• Comfortable working in a fast-paced environment.
• Able to commit staggered working hours according to clinic hours.

Responsibilities

• Attend to walk-in patients, registrations, and appointment scheduling.
• Process billing, payments, and claims; dispense medications.
• Support doctors with chaperon duties and patient explanations.
• Maintain patient records and drug inventory.
• Assist in submission of medical reports and claims (TPA, CHAS, Medisave).
• Ensure clinic cleanliness and positive patient experience.
• Provide coverage at other clinics when needed.
• Participate in daily clinic operations and data collection.

Skills

Frontline customer service

Healthcare experience

IT literacy

Fast-paced environment

Staggered hours

Tools

Computer systems

Job description

Responsibilities

• Perform frontline duties that include (but not limited to):
  • attend to walk-in patients, registration and schedule appointments;
  • process billing, payments and claims; and
  • dispense medications.
• Provide support to the Doctors as and when required: chaperon duties, explain procedures to patients etc.
• Ensure proper maintenance of patients’ records and drug inventory level.
• Be involved in daily clinic operations and collating patient management indicators.
• Assist in the submission of medical reports and claims such as TPA, CHAS, Medisave etc.
• Ensure cleanliness in the clinic facility for a positive patient experience and brand image.
• Provide coverage in other clinics when there is a manpower shortage.
• Other duties as assigned.

Requirements

• Possess relevant frontline customer service experience.
• Experience in healthcare industry will be an added advantage.
• Basic IT knowledge and computer literacy.
• Comfortable working in a fast-paced environment.
• Able to commit staggered working hours, depending on the clinic's operating hours.

Other Information

• 5.5 days work week, including weekends and public holidays.