Senior Patient Service Associate (Central Admin Team - Referral)

SingHealth Polyclinics; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

SingHealth Polyclinics in Singapore seeks a Senior Patient Service Associate to support the smooth operation of clinic services through backend administrative functions, including appointment scheduling, patient follow-up, SOC referral coordination and data collation.

The candidate should have a minimum GCE 'O' Level or equivalent, strong communication and interpersonal skills, basic computer literacy, and a customer-oriented attitude.

Qualifications

• Minimum GCE 'O' Level or equivalent.
• Strong communication and interpersonal skills.
• Basic computer literacy and willingness to learn clinic and healthcare systems.
• Customer-oriented with a positive, professional, and service-focused attitude.
• Able to work half-day on Saturdays.
• Able to work independently as well as collaboratively in a team environment.
• Prior healthcare or customer service experience will be an advantage.

Responsibilities

• Facilitate referrals to Specialist Outpatient Clinics (SOC) and other healthcare services as required.
• Coordinate follow-up appointments and patient care arrangements in a timely manner.
• Monitor referral status and ensure appropriate documentation and follow-up actions are completed.
• Ability to maintain accuracy and productivity in a fast-paced environment.
• Manage appointment scheduling activities.
• Perform data collation, reporting, and maintenance of accurate records.
• Provide cross-coverage and operational support for team members when required.

Skills

Communication skills

Interpersonal skills

Teamwork

Education

GCE 'O' Level

Job description

Company description:

SingHealth Polyclinics, a leader in family medicine, provides seamless, patient-centred and preventive healthcare that is affordable and accessible to all.

SingHealth Polyclinics' network of polyclinics provides primary healthcare services to the community. It plays an integral role in promoting a healthy lifestyle within the community and empowering families with the knowledge of common health issues, care and treatment options.

SingHealth Polyclinics is a member of Singapore Health Services (SingHealth) - a public healthcare cluster which also manages three hospitals and five specialty centres.

Job description:

We are seeking a dedicated, proactive, and service-oriented Senior Patient Service Associate (SPSA) to support the smooth operation of clinic services through backend administrative functions. The role involves appointment scheduling, patient follow-up, Specialist Outpatient Clinic (SOC) referral coordination, data collation, and cross-coverage of duties when required. The candidate will also undertake ad hoc assignments as delegated by supervisors.

Key Responsibilities

Referrals & Care Coordination

• Facilitate referrals to Specialist Outpatient Clinics (SOC) and other healthcare services as required.
• Coordinate follow-up appointments and patient care arrangements in a timely manner.
• Monitor referral status and ensure appropriate documentation and follow-up actions are completed.
• Ability to maintain accuracy and productivity in a fast-paced environment.

Administrative Support

• Manage appointment scheduling activities.
• Perform data collation, reporting, and maintenance of accurate records.
• Provide cross-coverage and operational support for team members when requires

Requirements

• Minimum GCE 'O' Level or equivalent qualification.
• Strong communication and interpersonal skills.
• Basic computer literacy and willingness to learn clinic and healthcare systems.
• Customer-oriented with a positive, professional, and service-focused attitude.
• Able to work half-day on Saturdays.
• Able to work independently as well as collaboratively in a team environment.
• Prior healthcare or customer service experience will be an advantage.