Senior Patient Service Associate (Central Admin Team - Referral)

Singapore National Eye Centre; Singapore; On-site; SGD 40,000 - 62,000; Full time

Job summary

Singapore National Eye Centre seeks a dedicated Senior Patient Service Associate to support clinic operations through backend administrative tasks. You will manage appointment scheduling, follow-up with patients, SOC referral coordination, data collation, and cross-coverage of duties as needed.

The role requires strong communication, basic computer literacy, and a service-oriented mindset. You will work collaboratively in a fast-paced healthcare environment and may be required to work half-day

Qualifications

• Strong communication and interpersonal skills.
• Basic computer literacy and willingness to learn clinic and healthcare systems.
• Customer-oriented with a positive, professional, and service-focused attitude.
• Able to work half-day on Saturdays.
• Able to work independently as well as collaboratively in a team environment.
• Prior healthcare or customer service experience will be an advantage.

Responsibilities

• Facilitate referrals to SOC and other healthcare services.
• Coordinate follow-up appointments and patient care arrangements.
• Monitor referral status and ensure documentation and follow-up actions are completed.
• Ability to maintain accuracy and productivity in a fast-paced environment.
• Perform data collation, reporting, and maintenance of accurate records.
• Provide cross-coverage and operational support for team members when requires

Skills

Communication skills

Interpersonal skills

Computer literacy

Customer service

Teamwork

Job description

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Job Category: Ancillary

Posting Date: 24 Sept 2026

We are seeking a dedicated, proactive, and service-oriented Senior Patient Service Associate (SPSA) to support the smooth operation of clinic services through backend administrative functions. The role involves appointment scheduling, patient follow-up, Specialist Outpatient Clinic (SOC) referral coordination, data collation, and cross-coverage of duties when required. The candidate will also undertake ad hoc assignments as delegated by supervisors.

Key Responsibilities

Referrals & Care Coordination

• Facilitate referrals to Specialist Outpatient Clinics (SOC) and other healthcare services as required.
• Coordinate follow-up appointments and patient care arrangements in a timely manner.
• Monitor referral status and ensure appropriate documentation and follow-up actions are completed.
• Ability to maintain accuracy and productivity in a fast-paced environment.

Administrative Support

• Perform data collation, reporting, and maintenance of accurate records.
• Provide cross-coverage and operational support for team members when requires

Requirements

• Strong communication and interpersonal skills.
• Basic computer literacy and willingness to learn clinic and healthcare systems.
• Customer-oriented with a positive, professional, and service-focused attitude.
• Able to work half-day on Saturdays.
• Able to work independently as well as collaboratively in a team environment.
• Prior healthcare or customer service experience will be an advantage.