Senior/Patient Service Associate (Bedok)

SingHealth Polyclinics; Singapore; On-site; SGD 20,000 - 31,000; Full time

Job summary

SingHealth Polyclinics in Singapore is seeking a dedicated Senior/Patient Service Associate to be part of our frontline team. You will be the first touchpoint for patients, supporting day-to-day clinic operations with efficient, compassionate service.

You will handle registration, appointments, billing inquiries, referrals, and coordinate care while upholding service standards. Strong communication and a positive attitude are essential, including ability to work half-day Saturdays in a friendly

Qualifications

• Minimum GCE ‘O' Level or equivalent qualification.
• Strong communication and interpersonal skills.
• Basic computer literacy and willingness to learn clinic systems.
• Customer-oriented with a positive, professional attitude.
• Ability to work half-day on Saturdays.

Responsibilities

• Register patients and manage appointments; ensure accurate data entry.
• Handle billing, payments, and patient enquiries promptly and professionally.
• Coordinate referrals and follow-up arrangements for patient care.
• Support daily clinic operations and administrative tasks for smooth functioning.
• Uphold service standards and manage patient feedback.

Skills

Communication skills

Interpersonal skills

Customer service mindset

Professional attitude

Education

GCE O Level or equivalent

Tools

Clinic systems

Basic computer literacy

Job description

Company description

SingHealth Polyclinics, a leader in family medicine, provides seamless, patient‑centred and preventive healthcare that is affordable and accessible to all.

SingHealth Polyclinics' network of polyclinics provides primary healthcare services to the community. It plays an integral role in promoting a healthy lifestyle within the community and empowering families with the knowledge of common health issues, care and treatment options.

SingHealth Polyclinics is a member of Singapore Health Services (SingHealth) - a public healthcare cluster which also manages three hospitals and five specialty centres.

Job Description

We are seeking a dedicated and service‑oriented Senior/Patient Service Associate (SPSA) to be part of our frontline team. As the first touchpoint for patients, you will play a vital role in creating a seamless, welcoming, and positive clinic experience. You will support day‑to‑day clinic operations while delivering efficient, compassionate, and patient‑centred service.

Key Responsibilities

• Patient Registration & Appointments
  Manage patient registration, schedule appointments, and ensure accurate data entry.
• Billing & Enquiries
  Handle billing, payments, and patient enquiries promptly and professionally.
• Referrals & Coordination
  Facilitate referrals, follow‑up arrangements, and ensure timely coordination of patient care.
• Service Excellence
  Manage patient feedback, support service recovery efforts, and uphold service standards.
• Clinic Operations Support
  Assist in daily clinic operations, administrative tasks, and workflow processes to ensure smooth clinic functioning.

Requirements

• Minimum GCE ‘O' Level or equivalent qualification
• Strong communication and interpersonal skills
• Basic computer literacy and willingness to learn clinic systems
• Customer‑oriented with a positive, professional attitude
• Ability to work half-day on Saturdays