Patient Service Associate Executive (Kaki Bukit)

SingHealth Polyclinics; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

SingHealth Polyclinics in Singapore seeks a dedicated Patient Service Associate Executive (PSAE) to lead frontline operations, guide junior staff, and uphold patient-centred service across clinic touchpoints.

You will manage patient registration, appointments, billing enquiries, referrals, and coordination to ensure a seamless, welcoming clinic experience while maintaining high service standards. A Diploma is required, and supervisory skills are essential for this role.

Qualifications

• Minimum Diploma in any discipline.
• Experience in healthcare, customer service, or operations is advantageous.
• Strong communication and interpersonal skills are essential.
• Supervisory and coordination abilities to guide teammates.
• Basic computer literacy and willingness to learn clinic systems.
• Customer-oriented with a positive, professional attitude.

Responsibilities

• Lead frontline operations and supervise junior staff.
• Manage patient registration, appointments, and data entry.
• Handle billing, payments, and patient enquiries.

Skills

Communication skills

Supervisory

Customer service

Interpersonal skills

Computer literacy

Healthcare knowledge

Education

Diploma

Tools

Clinic software

Job description

Company description

SingHealth Polyclinics, a leader in family medicine, provides seamless, patient-centred and preventive healthcare that is affordable and accessible to all.

SingHealth Polyclinics' network of polyclinics provides primary healthcare services to the community. It plays an integral role in promoting a healthy lifestyle within the community and empowering families with the knowledge of common health issues, care and treatment options.

SingHealth Polyclinics is a member of Singapore Health Services (SingHealth) - a public healthcare cluster which also manages three hospitals and five specialty centres.

Job Description

We are seeking a dedicated, proactive, and service‑oriented Patient Service Associate Executive (PSAE) to lead our frontline operations and uphold the highest standards of patient care. In this supervisory role, you will guide and support junior staff, ensure seamless clinic workflows, and champion service excellence across all patient touchpoints.

As the first point of contact for patients, you will play a vital role in creating a seamless, welcoming, and positive clinic experience. You will support day‑to‑day clinic operations while delivering efficient, compassionate, and patient‑centred service.

Key Responsibilities

• Patient Registration & Appointments
  Manage patient registration, schedule appointments, and ensure accurate data entry.
• Billing & Enquiries
  Handle billing, payments, and patient enquiries promptly and professionally.
• Referrals & Coordination
  Facilitate referrals, follow‑up arrangements, and ensure timely coordination of patient care.
• Service Excellence
  Manage patient feedback, support service recovery efforts, and uphold service standards.
• Clinic Operations Support
  Assist in daily clinic operations, administrative tasks, and workflow processes to ensure smooth clinic functioning.
• Process & Service Improvements

Contribute to improvement initiatives to enhance patient experience and operational efficiency. Provide ground insights to strengthen service quality and workflow optimization.

Requirements

• Minimum Diploma in any discipline
• Prior experience in healthcare, customer service, or operations is advantageous
• Strong communication and interpersonal skills
• Supervisory & coordination to guide and mentor teammates
• Basic computer literacy and willingness to learn clinic systems
• Customer‑oriented with a positive, professional attitude
• Ability to work half-day on Saturdays