Senior/Patient Service Associate, Call Centre Shared Services (Contract)

SingHealth; Singapore; On-site; SGD 28,000 - 42,000; Part time

Job summary

SingHealth Group is looking for a Senior/Patient Service Associate for the Call Centre Shared Services on a contract basis in Singapore. You will handle inquiries from patients, family members and the public via calls, emails, faxes and live chats, supporting appointment-related matters and radiology scheduling.

You will resolve complaints, collect statistics, and work as part of a team to provide courteous, timely, and professional service over the phone.

Qualifications

• At least Higher NITEC/ NITEC/ GCE N/ O/ A Levels.
• Prior experience in service industry will be an advantage.
• Team player with a positive attitude.
• Ability to engage people over the phone in a courteous, timely and professional manner.

Responsibilities

• Attend to calls, faxes, emails and other interactions from patients, family members, the public and SingHealth staff.
• Assist with rescheduling and cancellation of Radiology appointments.
• Review patient appointments for Specialist Outpatient Clinic consults to the Central Appointment Call Centres.
• Handle and resolve complaints and feedback.
• Collect and collate calls information and statistics where required.

Skills

Phone communication

Customer service

Team player

Courteous communication

Education

Higher NITEC/ NITEC/ GCE N/ O/ A Levels

Job description

Select how often (in days) to receive an alert:

Senior/Patient Service Associate, Call Centre Shared Services (Contract)

Job Category: Administration

You will be required to attend to calls, faxes, emails and other forms of interactions (including but not limited to live chats, messaging) from patients, patients’ family members, members of public, other government agencies, other public and private health institutions and SingHealth staff, with regards to general enquiries and appointment related matters. You will assist with the rescheduling and cancellation of Radiology appointments and review the patients’ appointments for Specialist Outpatient Clinic consults to the respective Central Appointment Call Centres. Your duties also include handling and resolving complaints and feedback, and assisting with collecting and collating calls information and/ or statistics, where required.

Job requirements:

• At least Higher NITEC/ NITEC/ GCE N/ O/ A Levels
• Prior experience in service industry will be an advantage
• Team player with a positive attitude
• Ability to engage people over the phone in a courteous, timely and professional manner