Senior/Patient Service Associate, Call Centre Shared Services (Contract)

SingHealth; Singapore; On-site; SGD 30,000 - 39,000; Full time

Benefits offered by this job

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Job summary

SingHealth is seeking a customer service professional to manage multi-channel inquiries from patients and the public in Singapore. You will assist with appointment related matters, including rescheduling and cancellation of Radiology and Specialist Outpatient Clinic appointments, and help collect call data as required.

We value a courteous, timely and professional manner, team spirit, and the ability to engage people by phone.

Qualifications

• Experience in service industry is a plus.
• Good communication over phone.
• Able to engage people politely.

Responsibilities

• Handle calls, faxes, emails, live chats and other interactions.
• Assist with rescheduling/cancelling Radiology appointments and review Specialist Outpatient Clinic appointments.
• Assist with collecting and compiling call data/statistics and feedback as required.

Skills

Customer service

Phone etiquette

Team player

Education

Higher NITEC/ NITEC/ GCE N/O/A Levels

Job description

You will be required to attend to calls, faxes, emails and other forms of interactions (including but not limited to live chats, messaging) from patients, patients’ family members, members of public, other government agencies, other public and private health institutions and SingHealth staff, with regards to general enquiries and appointment related matters. You will assist with the rescheduling and cancellation of Radiology appointments and review the patients’ appointments for Specialist Outpatient Clinic consults to the respective Central Appointment Call Centres. Your duties also include handling and resolving complaints and feedback, and assisting with collecting and collating calls information and/ or statistics, where required.

Job Requirements

• At least Higher NITEC/ NITEC/ GCE N/ O/ A Levels
• Prior experience in service industry will be an advantage
• Team player with a positive attitude
• Ability to engage people over the phone in a courteous, timely and professional manner