Call Centre Agent (General Enquiries Hotline)

Singapore General Hospital; Singapore; On-site; SGD 27,900 - 35,712; Full time

Job summary

A premier healthcare institution in Singapore is seeking a Call Centre Agent to support general enquiries via calls, faxes, and emails. The ideal candidate must possess excellent communication skills and be proficient in Microsoft Office. This is a full-time entry-level position requiring the ability to work in rotating shifts, including weekends and public holidays.

Qualifications

• Excellent communication skills needed for handling calls and complaints.
• Proficiency in Microsoft Office, especially Excel, Word, and PowerPoint.
• Able to work rotating shifts including weekends and public holidays.

Responsibilities

• Answering incoming and outgoing calls in a timely manner.
• Directing calls to internal and external stakeholders.
• Handling and resolving complaints.

Skills

Excellent oral and written communication skills

Proficient in Microsoft Office applications

Ability to handle complaints

Education

NITEC in any discipline

Diploma in any discipline for senior positions

Job description

Call Centre Agent (General Enquiries Hotline)

Join to apply for the Call Centre Agent (General Enquiries Hotline) role at Singapore General Hospital.

The Job

You will support the Call Centre Department in the answering and managing of calls, faxes and emails from members of the public, patients, staff from other government agencies and health institutions inclusive of internal staff pertaining to general enquiries and emergency activations with the highest service quality and operational standards.

Responsibilities

• Answering incoming and outgoing calls in a timely manner and in accordance with the Hospital policy, maintaining confidentiality of caller and Hospital information as directed
• Directing calls to internal and external stakeholders
• Updating of contact details and relevant information into the Call Centre Enquiry System
• Handling and resolving complaints
• Performing emergency activations (e.g. Code Blue, Trauma, Acute stroke, etc.)
• Reporting fault on telecommunication equipment
• Performing other related duties as assigned or requested

Job Requirements

• NITEC in any discipline
• Diploma in any discipline will be recognised for senior positions
• Excellent oral and written communication skills
• Proficient in Microsoft Office applications (i.e. Excel, Word, PowerPoint)
• 3 rotating shifts, including weekends and public holidays

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Hospitals and Health Care