Senior/Patient Service Associate, Call Centre

Sengkang General Hospital Pte. Ltd.; Singapore; On-site; SGD 22,000 - 33,000; Full time

Job summary

Sengkang General Hospital Pte. Ltd. is seeking a customer service professional to provide high-quality information services and manage outpatient appointments.

The role involves handling enquiries through phone, email, and online channels, contributing to smooth patient flow and service excellence. The ideal candidate has GCE N/O Level or equivalent with experience, or a NITEC in Service Skills, plus strong communication and teamwork abilities.

Qualifications

• GCE N/O Level with 1 year experience or NITEC in Service Skills
• Experience in call centre, customer service or healthcare industry is advantageous
• Excellent interpersonal and communication skills
• Customer-oriented and adaptable in a dynamic, fast-paced environment
• Proficient in Microsoft Office applications
• Able to commit to rotating shifts, including weekends and public holidays

Responsibilities

• Provide quality, personalized information service for the Hospital
• Handle general enquiries and manage outpatient appointments
• Communicate via phone, email, web chat and other online platforms

Skills

Communication skills

Teamwork

Customer service

Microsoft Office

Education

GCE N/O Level or O Level with 1 year experience

NITEC in Service Skills

Tools

Microsoft Office

Job description

Job Description

You will provide quality and personalized one-stop information service for the Hospital. This includes handling general enquiries and managing outpatient appointments through phone, email, web chat, as well as other online platforms.

Requirements

• GCE ‘N’ Level / GCE ‘O’ Level with at least 1 year of relevant experience or NITEC in Service Skills preferably
• Experience in call centre, customer service or healthcare industry will be advantageous
• Excellent team player with strong interpersonal and communication skills
• Customer-oriented and highly adaptable in a dynamic and fast-paced environment
• Proficient in Microsoft Office applications
• Able to commit to rotating shifts, including weekends & public holidays