Senior/Patient Service Associate, Call Centre (Part-Time)

Sengkang General Hospital Pte. Ltd.; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

Sengkang General Hospital Pte. Ltd. is seeking a frontline information services associate to handle general enquiries and manage outpatient appointments via multiple channels. You will support patients and visitors with accurate information and scheduling in a fast-paced hospital environment.

The role requires teamwork, strong communication, and adaptability to changing shifts, including weekends and public holidays. Proficiency in Microsoft Office is expected.

Qualifications

• GCE N Level or O Level with at least 1 year relevant experience or NITEC in Service Skills
• Experience in call centre, customer service or healthcare industry is advantageous
• Able to commit to rotating shifts, including weekends & public holidays
• Proficient in Microsoft Office applications
• Excellent team player with strong interpersonal and communication skills
• Customer-oriented and highly adaptable in a dynamic and fast-paced environment

Responsibilities

• Provide quality and personalized one-stop information service for the Hospital.
• Handle general enquiries and manage outpatient appointments through phone, email, web chat, and other online platforms.

Skills

Interpersonal skills

Communication skills

Team player

Customer-oriented

Adaptability

Education

GCE 'N' Level / 'O' Level

NITEC in Service Skills

Tools

Microsoft Office

Job description

Job Description

You will provide quality and personalized one-stop information service for the Hospital. This includes handling general enquiries and managing outpatient appointments through phone, email, web chat, as well as other online platforms.

Requirements

• GCE ‘N’ Level / GCE ‘O’ Level with at least 1 year of relevant experience or NITEC in Service Skills preferably
• Experience in call centre, customer service or healthcare industry will be advantageous
• Excellent team player with strong interpersonal and communication skills
• Customer-oriented and highly adaptable in a dynamic and fast-paced environment
• Proficient in Microsoft Office applications
• Able to commit to rotating shifts, including weekends & public holidays