Sr/ Customer Support Associate (Appointment & Contact Centre)

NHG Health; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

Tan Tock Seng Hospital's Appointment and Contact Centre is seeking a Sr/ Customer Support Associate to handle patient enquiries and schedule appointments across multiple channels. You will coordinate referrals, send reminders, and maintain accurate records in the hospital appointment system, while documenting interactions in the CRM.

Requirements include a Diploma or professional certificate, strong communication, attention to detail, and the ability to multitask in a fast-paced environment;

Qualifications

• Professional certificate/NITEC/Higher NITEC or Diploma required.
• Excellent communication and patient-focused mindset.
• Strong attention to detail and record-keeping.
• Ability to manage multiple tasks in a fast-paced environment.
• Basic computer literacy and teamwork.

Responsibilities

• Handle patient enquiries and appointment scheduling via phone, email, and SMS.
• Coordinate medical appointments across specialties and clinics.
• Process referrals from primary care physicians and external specialists.
• Send appointment reminders and follow-up communications.
• Maintain accurate patient records in the hospital appointment system.
• Document all patient interactions in the CRM system.
• Provide guidance on appointment preparation and clinic locations.
• Assist patients with special requirements or urgent medical needs.

Skills

Patient communication

Communication skills

Attention to detail

Multitasking

Empathy

Team player

Computer literacy

Education

Professional Certificate/NITEC/Higher NITEC

Diploma

Tools

CRM software

Job description

Select how often (in days) to receive an alert: Create Alert

Sr/ Customer Support Associate (Appointment & Contact Centre)

Institution: Tan Tock Seng Hospital

Family Group: Ancillary

Working in TTSH's Appointment and Contact Centre, you will be required to:

Responsibilities

• Handle patient enquiries and appointment scheduling through multiple channels (phone, email, SMS)
• Coordinate medical appointments across various specialties and clinics
• Process referrals from primary care physicians and external specialists
• Send appointment reminders and follow-up communications
• Maintain accurate patient records in the hospital appointment system
• Document all patient interactions in the CRM system
• Provide clear guidance on appointment preparation and clinic locations
• Support patients with special requirements or urgent medical needs

Requirements

• Possess a Professional Certificate/NITEC/Higher NITEC or Diploma
• Strong communication skills with a patient-focused mindset
• Attention to detail and ability to maintain accurate records
• Capability to handle multiple tasks in a fast-paced environment
• Professional and empathetic approach to patient concerns
• Basic computer literacy
• Team player with a positive attitude
• Working hours : Office hours on weekdays and half day on alternate Saturday.