Senior/Patient Service Associate (Punggol)

Singapore National Eye Centre; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

Singapore National Eye Centre seeks a dedicated Senior Patient Service Associate to be part of the frontline team. This role is essential for creating a seamless and welcoming clinic experience for patients, supporting day-to-day operations while delivering efficient service.

Key responsibilities include handling billing, facilitating referrals, and managing patient feedback. The ideal candidate should possess strong communication skills and a customer-oriented attitude, along with basic computer literacy.

Qualifications

• Strong communication and interpersonal skills.
• Basic computer literacy and willingness to learn clinic systems.
• Customer-oriented with a positive, professional attitude.

Responsibilities

• Handle billing, payments, and patient enquiries promptly and professionally.
• Facilitate referrals and ensure timely coordination of patient care.
• Manage patient feedback and uphold service standards.
• Assist in daily clinic operations and administrative tasks.

Skills

Communication and interpersonal skills

Customer-oriented attitude

Basic computer literacy

Job description

Job Description:

We are seeking a dedicated and service‑oriented Senior Patient Service Associate (SPSA) to be part of our frontline team. As the first touchpoint for patients, you will play a vital role in creating a seamless, welcoming, and positive clinic experience. You will support day‑to‑day clinic operations while delivering efficient, compassionate, and patient‑centred service.

Key Responsibilities

• Billing & Enquiries
  Handle billing, payments, and patient enquiries promptly and professionally.
• Referrals & Coordination
  Facilitate referrals, follow-up arrangements, and ensure timely coordination of patient care.
• Service Excellence
  Manage patient feedback, support service recovery efforts, and uphold service standards.
• Clinic Operations Support
  Assist in daily clinic operations, administrative tasks, and workflow processes to ensure smooth clinic functioning.

Requirements

• Strong communication and interpersonal skills
• Basic computer literacy and willingness to learn clinic systems
• Customer‑oriented with a positive, professional attitude