Senior Patient Experience Specialist

SingHealth Polyclinics; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

SingHealth Polyclinics seeks a dedicated Senior/Patient Service Associate to join our frontline team. You will be the first touchpoint for patients, providing friendly, efficient service and supporting day-to-day clinic operations.

Responsibilities include patient registration, appointment scheduling, billing inquiries, referrals coordination, and maintaining service excellence to ensure a smooth, patient-centred experience across our polyclinics.

Qualifications

• Minimum GCE 'N' Level or equivalent qualification.
• Strong communication and interpersonal skills.
• Computer literacy and willingness to learn clinic systems.
• Customer-oriented with a positive, professional attitude.
• Ability to work half-day on Saturdays.

Responsibilities

• Patient Registration & Appointments: Manage patient registration, schedule appointments, and ensure accurate data entry.
• Billing & Enquiries: Handle billing, payments, and patient enquiries promptly and professionally.
• Referrals & Coordination: Facilitate referrals, follow-up arrangements, and ensure timely coordination of patient care.
• Service Excellence: Manage patient feedback, support service recovery efforts, and uphold service standards.
• Clinic Operations Support: Assist in daily clinic operations, administrative tasks, and workflow processes to ensure smooth clinic functioning.

Skills

Communication

Interpersonal skills

Computer literacy

Customer-oriented

Saturday half-day

Education

GCE 'N' Level

Job description

SingHealth Polyclinics seeks a dedicated Senior/Patient Service Associate to join our frontline team. You will be the first touchpoint for patients, providing friendly, efficient service and supporting day-to-day clinic operations.

Responsibilities include patient registration, appointment scheduling, billing inquiries, referrals coordination, and maintaining service excellence to ensure a smooth, patient-centred experience across our polyclinics.