Patient Experience Associate – Frontline Clinic

SingHealth Polyclinics; Singapore; On-site; SGD 20,000 - 31,000; Full time

Job summary

SingHealth Polyclinics in Singapore is seeking a dedicated Senior/Patient Service Associate to be part of our frontline team. You will be the first touchpoint for patients, supporting day-to-day clinic operations with efficient, compassionate service.

You will handle registration, appointments, billing inquiries, referrals, and coordinate care while upholding service standards. Strong communication and a positive attitude are essential, including ability to work half-day Saturdays in a friendly

Qualifications

• Minimum GCE ‘O' Level or equivalent qualification.
• Strong communication and interpersonal skills.
• Basic computer literacy and willingness to learn clinic systems.
• Customer-oriented with a positive, professional attitude.
• Ability to work half-day on Saturdays.

Responsibilities

• Register patients and manage appointments; ensure accurate data entry.
• Handle billing, payments, and patient enquiries promptly and professionally.
• Coordinate referrals and follow-up arrangements for patient care.
• Support daily clinic operations and administrative tasks for smooth functioning.
• Uphold service standards and manage patient feedback.

Skills

Communication skills

Interpersonal skills

Customer service mindset

Professional attitude

Education

GCE O Level or equivalent

Tools

Clinic systems

Basic computer literacy

Job description

SingHealth Polyclinics in Singapore is seeking a dedicated Senior/Patient Service Associate to be part of our frontline team. You will be the first touchpoint for patients, supporting day-to-day clinic operations with efficient, compassionate service.

You will handle registration, appointments, billing inquiries, referrals, and coordinate care while upholding service standards. Strong communication and a positive attitude are essential, including ability to work half-day Saturdays in a friendly