Senior/Patient Service Associate, Admissions (Contract to Regular)

KK WOMEN'S AND CHILDREN'S HOSPITAL PTE. LTD.; Singapore; Remote; SGD 31,000 - 40,000; Full time

Job summary

KK Women’s and Children’s Hospital is seeking a front-line administrator to assist in patient registration, maintain accurate records in the patient management system, and act as the hospital ambassador at admission.

You will handle admissions inquiries, schedule appointments, collect deposits and payments, and provide pre-admission financial counselling as part of the admissions process. The role offers a two-year contract with the possibility of conversion to a regular contract.

Qualifications

• Candidates with Higher NITEC/NITEC/O levels are welcome to apply.
• Experience in frontline customer service and/or practical knowledge of hospital operation are preferred.
• Proficient in IT data/information system. Knowledge in SAP system would be an added advantage.
• Outgoing and pleasant personality with good interpersonal and communication skills.
• Service oriented and patient focused.

Responsibilities

• Assist in the registration of patients and maintain complete information and accurate records in the patients' system database.
• General administrative duties, handle enquiries on patients' admissions, schedule patients' appointments, collect deposits and payments, and offer pre-admission financial counselling as part of the admission process.
• Be the ambassador of the hospital to provide excellent front-line services to our patients for admission.

Skills

Frontline customer service

IT data systems

SAP knowledge

Interpersonal communication

Patient-focused

Education

Higher NITEC/NITEC/O levels

Tools

SAP

Job description

You will be the ambassador of the hospital to provide excellent front-line services to our patients for admission. You are required to assist in the registration of patients, maintain complete information and accurate records in the patients' system database.

Your duties and responsibilities include general administrative duties, handling enquiries on patients' admissions, scheduling of patients'appointments, collect deposits and payments from patients and offering pre-admission financial counselling as part of the admission process.

Requirements:

• Candidates with Higher NITEC/NITEC/O levels are welcome to apply.
• Experience in frontline customer service and/or practical knowledge of hospital operation are preferred.
• Proficient in IT data/information system. Knowledge in SAP system would be an added advantage.
• Outgoing and pleasant personality with good interpersonal and communication skills.
• Service oriented and patient focused.
• Candidate will be on 2-day alternate On/Off 12‑hour rotating shifts pattern.
• Successful candidate will be offered 2 years contract, with an opportunity for conversion to regular contract.