Patient Service Associate, Inpatient/BMU/UCC/AASC (2-year Contract)*

Alexandra Hospital, Singapore; Singapore; On-site; SGD 28,000 - 35,000; Full time

Job summary

Alexandra Hospital, Singapore is seeking a Patient Service Associate to deliver friendly and efficient customer service while ensuring a warm atmosphere for all patients. The role includes responsibilities such as assisting with patient registrations, managing enquiries, and preparing medical documents.

Candidates must possess at least 'O' Levels/Diploma and demonstrate good communication skills, with multitasking ability in a fast-paced hospital environment. This is a two-year contract role; only Singapore Citizens and Permanent Residents may apply.

Qualifications

• Candidate must possess at least 'O' Levels/Diploma.
• Proficient in computer skills, handling multiple systems is an advantage.
• Ability to speak a second language will be an advantage.

Responsibilities

• Ensure operational and procedural area readiness based on desired service standards.
• Assist with smooth patient journey including accurate and timely registration.
• Provide chaperone assistance to doctors/nurses and prepare consultation documents.

Skills

Customer service

Team player

Communication skills

Proficient in computer skills

Ability to multitask

Education

O Levels/Diploma

Job description

As a Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.

Job Responsibilities

• Ensure operational and procedural area readiness based on desired service standards.
• Assist with smooth patient journey including accurate and timely registration, discharge, appointment bookings, cashiering and any other enquiries such as insurance provider’s information for billing.
• Provide chaperone assistance to doctors/nurses and prepare consultation documents.
• Attend to any requests, emails, and phone enquiries.
• Assist clinic manager in administrative duties.
• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.

Requirements

• Candidate must possess at least “O” Levels/Diploma.
• Proficient in computer skills, handling multiple systems will be an advantage.
• Team player with good communication and interpersonal skills. Ability to speak a second language will be an advantage.
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
• Be comfortable with working in inpatient wards if required.
• 5-day work week, Monday to Friday
• 8am to 5pm or 8:30am to 6pm (depending on the respective hiring clinic)

Inpatient Wards:

• 5 days' work week, Monday to Saturday (inclusive of Public Holiday)
• 2 rotating shifts (AM shift: 8am to 5pm / PM shift: 11am to 8pm / Saturday & PH: 8am to 5pm)

Bed Management Unit (BMU) and Urgent Care Centre (UCC):

• 5 days’ work week, Monday to Sunday (inclusive of Public Holiday)
• 3 rotating shifts: (AM shift: 7.30am to 3.30pm / PM shift: 1.30pm to 9.30pm / Night Shift: 9pm to 8am)

Admissions and Service Centre (AASC):

• 5 days’ work week, Monday to Saturday (inclusive of Public Holidays)
• 2 rotating shifts: (AM shift: 8.30am to 5.30pm / PM shift: 11.00am to 8.00pm / Saturday & PH: 8.30am to 5.30pm)

This is a 2-year contract role, subject to contract extension or permanent conversion based on satisfactory work performance.

Only Singapore Citizens and Singapore Permanent Residents may apply.