Patient Information Associate, Visitor Registration/ Information)

TAN TOCK SENG HOSPITAL PTE LTD; Singapore; Presencial; SGD 22.000 - 36.000; Jornada completa

Descripción de la vacante

TAN TOCK SENG HOSPITAL PTE LTD is seeking a Visitor Services Associate to guide visitors through the visiting policy and self-registration process at kiosks or counters on the Healthcity Novena Campus.

You will respond to inquiries, handle complaints including post-visit entry escalation, and assist patients and visitors with directions at main entrances and campuses.

Formación

• NITEC / Higher NITEC / Diploma in Service Skills is required.
• Service-oriented with a passion to serve.
• Proficient in MS Office applications.

Responsabilidades

• Engage visitors proactively and explain visiting policy at kiosks or counters.
• Attend to visitors' enquiries and handle complaints, including escalation for after-hours entry.
• Assist with wayfinding and general enquiries at Healthcity Novena Campus.
• Provide assistance to patients at main entrances as required.

Conocimientos

Service orientation

MS Office

Educación

NITEC / Higher NITEC / Diploma in Service Skills

Herramientas

MS Office

Descripción del empleo

Challenge

You will be required to engage with our visitors proactively and faciltate their visits to the in-patient wards by explaining the visiting policy and guiding them through the self-help registration process at the kiosks or at the registration counters.

You will also be required to attend to visitors' enquiries and handle complaints including escalation and denial for entry after visiting hours.

In addition, you will need to attend to wayfinding & general enquiries from public and patients within the Healthcity Novena Campus. At times, you may also be required to provide assistance to patients at the various main entrances.

Requirement

• NITEC / Higher NITEC / Diploma in Service Skills
• Service-oriented with a passion to serve
• Proficient in computer applications (e.g. MS Office Applications)
• Comfortable to perform staggering shift (between 7.45am and 9.00pm), including weekends and Public Holiday. 5 days work week.
• 1 year customer service experience in fast paced work environment preferred

Only shortlisted candidate will be notified