Senior/Patient Service Associate, Admissions (Contract to Regular)

KK Women's & Children's Hospital; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

KK Women’s & Children’s Hospital in Singapore seeks a customer-oriented admissions assistant to support patient registration, scheduling, and payments. The role involves updating the patient information system, handling inquiries, and providing pre-admission financial counselling as part of the admission process.

The candidate should have frontline service experience, good interpersonal skills, and familiarity with IT systems; SAP knowledge is a plus.

Qualifications

• Experience in frontline customer service is preferred.
• Familiarity with hospital operations is an advantage.
• Competent with IT systems and data entry.

Responsibilities

• Assist in registration of patients and maintain accurate records.
• Handle enquiries on admissions and schedule patient appointments.
• Collect deposits and payments from patients and provide pre-admission counselling.
• Support general administrative duties and help maintain the patient information system.

Skills

Frontline customer service

Interpersonal skills

Communication skills

Service orientation

Patient-focused

Education

Higher NITEC/NITEC/O levels

Tools

IT systems

SAP knowledge

Job description

You will be the ambassador of the hospital to provide excellent front-line services to our patients for admission. You are required to assist in the registration of patients, maintain complete information and accurate records in the patients' system database.

Your duties and responsibilities include general administrative duties, handling enquiries on patients' admissions, scheduling of patients' appointments, collect deposits and payments from patients and offering pre-admission financial counselling as part of the admission process.

Requirements:

• Candidates with Higher NITEC/NITEC/O levels are welcome to apply.
• Experience in frontline customer service and/or practical knowledge of hospital operation are preferred.
• Proficient in IT data/information system. Knowledge in SAP system would be an added advantage.
• Outgoing and pleasant personality with good interpersonal and communication skills.
• Service oriented and patient focused.
• Candidate will be on 2-day alternate On/Off 12-hour rotating shifts pattern.
• Successful candidate will be offered 2 years contract, with an opportunity for conversion to regular contract.