Senior Patient Service Associate

PeopleSolve; Singapore; On-site; SGD 29,000 - 38,000; Full time

Job summary

PeopleSolve is seeking a healthcare operations assistant to manage patient registrations, appointments, and clinic administrative tasks across multiple clinics in Singapore. You will prepare rooms and assist with examinations, while ensuring a smooth patient journey.

The role involves basic health measurements, post-procedure guidance, and supporting billing reconciliation, audits, and quality improvement initiatives. Shift work and hospital environment experience are preferred.

Qualifications

• GCE N-Level qualification or equivalent.
• Preferably 3 years of working experience in healthcare or the service industry.
• Experience in customer service is an advantage.
• Good verbal and written communication skills.
• Proficient in Microsoft Office and email, with the ability to adapt to new systems and processes.
• Strong teamwork, interpersonal and multitasking skills.
• Comfortable working in a hospital environment, across different clinics and on shifts when required.

Responsibilities

• Manage patient registration, appointments, enquiries and clinic administrative operations to ensure a smooth patient experience.
• Prepare clinic rooms, waiting areas, equipment and patients for examinations and procedures.
• Perform basic health measurements and assist healthcare professionals with minor clinical procedures.
• Provide pre-test instructions and basic post-procedure guidance to patients and caregivers.
• Maintain accurate records, support billing reconciliation and assist with audits and quality improvement initiatives.
• Adhere to infection control, workplace safety and patient service standards.
• Guide and train junior staff, monitor their clinical competencies and support improvements in departmental workflows.
• Participate in emergency response procedures and evacuation exercises when required.

Skills

Verbal and written communication

Customer service

Teamwork and interpersonal skills

Multitasking

Adaptability to new systems

Education

GCE N-Level qualification

Tools

Microsoft Office

Email

Job description

About the Role

• Manage patient registration, appointments, enquiries and clinic administrative operations to ensure a smooth patient experience.
• Prepare clinic rooms, waiting areas, equipment and patients for examinations and procedures.
• Perform basic health measurements and assist healthcare professionals with minor clinical procedures.
• Provide pre-test instructions and basic post-procedure guidance to patients and caregivers.
• Maintain accurate records, support billing reconciliation and assist with audits and quality improvement initiatives.
• Adhere to infection control, workplace safety and patient service standards.
• Guide and train junior staff, monitor their clinical competencies and support improvements in departmental workflows.
• Participate in emergency response procedures and evacuation exercises when required.

WhatWe Are Looking For

• Minimum GCE N-Level qualification or equivalent.
• Preferably 3 years of working experience in healthcare or the service industry.
• Experience in customer service is an advantage.
• Good verbal and written communication skills.
• Proficient in Microsoft Office and email, with the ability to adapt to new systems and processes.
• Strong teamwork, interpersonal and multitasking skills.
• Comfortable working in a hospital environment, across different clinics and on shifts when required.

Working Location

• Singapore

Who We Are

PeopleSolve is an international search firm recruiting experienced and qualified nurses and healthcare professionals from around the world. Our program is specifically designed to help Singapore & internationally educated nurses and healthcare professionals succeed permanently in our strategic partners healthcare organizations in Singapore and beyond.
Since our beginning in 2021, we have helped 6,000 + nurses and healthcare professionals, both full time and part time, to secure placements in key healthcare locations including hospitals, clinics, community care centers, testing and vaccination centers.
At PeopleSolve, we specialize in recruitment and outsourcing solutions for the healthcare industry.
Jean Lim

Reg No: R24124447

PeopleSolve Pte Ltd

EA Licence No: 21C0695