Patient Service Associate cum Driver

PeopleSolve; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

PeopleSolve is seeking a Patient Service Associate cum Driver to support hospital operations in Singapore. The role covers patient registration, discharge processing, and handling facility fees and deposits, along with providing compassionate financial guidance for emergency and inpatient care.

You will manage counter and hotline inquiries, ensuring excellent service and timely follow-up, while assisting patients and relatives and helping maintain a smooth patient experience across shifts.

Qualifications

• GCE N/O Level or equivalent.
• Possesses Class 3 or Class 4 license.
• Healthcare or service-related experience preferred but not required.

Responsibilities

• Register and discharge Emergency Department patients, including collection of facility fees and inpatient deposits.
• Provide financial counselling to patients and relatives for emergency and inpatient admissions.
• Manage front-line service and communications, handling counter and hotline enquiries with proper etiquette and follow-up.
• Support patient experience and operations by assisting patients and relatives, resolving PR issues, maintaining counter environment, and ensuring policy compliance.

Skills

Communication skills

Interpersonal skills

Team player

Multitasking

Education

GCE N/O Level

Tools

Class 3 or Class 4 license

Job description

About the job Patient Service Associate cum Driver

About The Role

Primary Duties and Responsibilities

• Register and discharge Emergency Department patients, including collection of facility fees and inpatient admission deposits.
• Provide financial counselling to patients and relatives for emergency and inpatient admissions.
• Manage front-line service and communications, handling counter and hotline enquiries with proper telephone etiquette and end-to-end follow-up.
• Support patient experience and operations by assisting patients and relatives, resolving PR issues, maintaining counter environment, and ensuring policy compliance.

Other Duties and Responsibilities

• Attend daily roll call / meetings.
• Assume any duties as assigned by Operations Head.

What We Are Looking For

• At least GCE N/"O" Level education.
• Possesses Class 3 or Class 4 license.
• Healthcare or service or related industry is preferred but not required.
• Team player with good communication and interpersonal skills.
• Able to multitask and work in a fast-paced environment.
• Willing to work 3 rotating shifts.

Who We Are

PeopleSolve is an international search firm recruiting experienced and qualified nurses and healthcare professionals from around the world. Our program is specifically designed to help Singapore & internationally educated nurses and healthcare professionals succeed permanently in our strategic partners healthcare organizations in Singapore and beyond. Since our beginning in 2021, we have helped 6,000 + nurses and healthcare professionals, both full time and part time, to secure placements in key healthcare locations including hospitals, clinics, community care centers, testing and vaccination centres. At PeopleSolve, we specialise in recruitment and outsourcing solutions for the healthcare industry.