Patient Service Associate (Endoscopy Centre)

PeopleSolve; Singapore; On-site; SGD 27,000 - 40,000; Full time

Job summary

PeopleSolve in Singapore seeks a Patient Service Associate (Endoscopy Centre) to ensure Procedural Area Readiness and support the patient journey from registration to discharge. You will handle appointments, cashiering, enquiries, and insurance billing, providing clear pre/post-procedure information.

Ideal candidates have A Levels or Diploma, good communication, and the ability to multitask in a fast-paced hospital environment. Shift flexibility is required to cover clinic operations.

Qualifications

• Good communication and interpersonal skills.
• Ability to work as part of a team in a hospital setting.
• Able to multitask and thrive in a fast-paced environment.
• Flexible with shift work as required.
• Experience in healthcare administration is a plus.

Responsibilities

• Ensure Procedural Area Readiness.
• Assist with smooth patient journey including registration, discharge, appointment bookings, cashiering and enquiries.
• Ensure patients Insurance providers are maintained and bills are accurate.
• Follow-up with pre/post scope/operation administrative duties. E.g. Ensure patient receives accurate and timely pre/post-procedure information.
• Attend to appointment requests, emails and phone enquiries.
• To provide financial counselling to patient on the fees for consult, investigations, procedures and medication where applicable.
• To provide value added service as developed e.g. Phlebotomy, Therapy Aid, Basic ADL assistance.
• To lead / train junior staff in value-added services.
• Participate in quality improvement project and assume other responsibilities tasked by the clinic/nurse manager, service team leader and/or service executives.

Skills

Communication skills

Interpersonal skills

Team player

Multitasking

Fast-paced environment

Shift work flexibility

Education

A Levels / Diploma

Job description

About the job Patient Service Associate (Endoscopy Centre)

About The Role

• Ensure Procedural Area Readiness.
• Assist with smooth patient journey including registration, discharge, appointment bookings, cashiering and enquiries.
• Ensure patients Insurance providers are maintained and bills are accurate.
• Follow-up with pre/post scope/operation administrative duties. E.g. Ensure patient receives accurate and timely pre/post-procedure information.
• Attend to appointment requests, emails and phone enquiries.
• To provide financial counselling to patient on the fees for consult, investigations, procedures and medication where applicable.
• To provide value added service as developed e.g. Phlebotomy, Therapy Aid, Basic ADL assistance.
• To lead / train junior staff in value-added services.
• Participate in quality improvement project and assume other responsibilities tasked by the clinic/nurse manager, service team leader and/or service executives.

What We Are Looking For

• Candidate must possess at least A Levels/Diploma
• Team player with good communication and interpersonal skills
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed.
• When required, candidates should be comfortable with shift work.

Working Location

Who We Are

PeopleSolve is an international search firm recruiting experienced and qualified nurses and healthcare professionals from around the world. Our program is specifically designed to help Singapore & internationally educated nurses and healthcare professionals succeed permanently in our strategic partners healthcare organizations in Singapore and beyond.
Since our beginning in 2021, we have helped 6,000 + nurses and healthcare professionals, both full time and part time, to secure placements in key healthcare locations including hospitals, clinics, community care centers, testing and vaccination centers.
At PeopleSolve, we specialize in recruitment and outsourcing solutions for the healthcare industry.