Patient Service Associate (Inpatient Ward)

PeopleSolve; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

PeopleSolve is recruiting a Patient Service Associate for inpatient ward support. The role involves handling admissions, discharges and transfers, coordinating patient appointments, and ensuring ward readiness to meet service standards.

You will assist with financial counselling and stock management, while supporting clinicians with documentation and chaperone duties. The ideal candidate excels in customer service, communication, and teamwork, with flexibility to work across clinics as needed in

Qualifications

• Proven customer service experience in a hospital, clinic, or hospitality setting.
• Excellent communication and interpersonal skills; able to handle sensitive information.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Handle admission, discharge and transfer of patients, maintaining accurate records.
• Schedule internal and external appointments for patients as ordered by doctors.
• Ensure wards and procedural areas meet service standards.
• Provide basic financial counselling to patients and next-of-kin when requested.
• Manage stock inventory within the ward.
• Provide chaperone assistance to doctors and nurses and prepare consultation documents.
• Perform ad-hoc duties as assigned.

Skills

Customer service

Communication

Team player

Multitasking

Tools

SAP

Job description

Patient Service Associate (Inpatient Ward)

About the job Patient Service Associate (Inpatient Ward)

About The Role

• Handle admission, discharge and transferring of patients into wards, which includes creating and maintaining proper personal records of patients without compromising any data and safety breaches.
• Making internal and external appointments for patients as per ordered by doctors.
• Ensure wards operational and procedural area readiness based on desired service standards.
• Provide basic financial counselling to patient and next-of-kin when requested.
• Manage stock inventory within the assigned ward.
• Provide chaperone assistance to doctors / nurses and prepare consultation documents.
• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.

What We Are Looking For

• Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage.
• Team player with good communication, customer service and interpersonal skills. Ability to speak a second language will be an advantage.
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.

Working Location

Who We Are

PeopleSolve is an international search firm recruiting experienced and qualified nurses and healthcare professionals from around the world. Our program is specifically designed to help Singapore & internationally educated nurses and healthcare professionals succeed permanently in our strategic partners healthcare organizations in Singapore and beyond.
Since our beginning in 2021, we have helped 6,000 + nurses and healthcare professionals, both full time and part time, to secure placements in key healthcare locations including hospitals, clinics, community care centers, testing and vaccination centers.
At PeopleSolve, we specialize in recruitment and outsourcing solutions for the healthcare industry.